Customer Service Staff (ENG/Hanoi) - 28586

-Carry out machine delivery, installation, set up, and commissioning at client factories in northern areas.
-Conduct regular maintenance, inspections, and preventative servicing for semiconductor exposure equipment.
-Perform rapid troubleshooting and emergency support on-site to minimize client operational downtime.-
-Provide technical guidance and training to client operators regarding machine operation and maintenance procedures.
-Keep updated with the latest technological developments and specialized product knowledge.
-Communicate effectively with clients and HQ technical teams to fulfill technical requirements.
-Build and maintain strong, trustworthy relationships with clients to achieve high customer satisfaction.
-Assist in planning and executing field service operations ensuring high quality and deadlines.
-Collaborate closely with technical teams in Japan for specialized service support.
-Other related tasks.
Yêu cầu công việc
-At least 2 years of practical experience as a service engineer or sales engineer in the mechanical, electronic, or electrical industry.
-English: Intermediate level
-Someone who can go for training in Japan
Quyền lợi được hưởng
-Social insurance under Vietnamese law, workers' accident compensation, and personal accident insurance.
-Performance Bonus: An average of 1.2 months of salary paid in 2025.
-Paid Leave: In accordance with Vietnamese labor law. In addition, as our company's special benefit, 13 days of annual leave are provided (increasing by 1 day each year, up to a maximum of 18 days).
-Birthday Leave: 1 day
-Half-day leave for medical checkups
-Salary increment
-Visa application support
-Commuting allowance
-Mobile phone allowance
-Overseas business trip allowance