Customer Service & Satisfaction Intern

Data Analysis & Report (30%):
Customer Voice: Review Customer Voice (CV) Report from Operations Site, check and make the preparation of reporting, advise/give proposal effectively
Consolidate transaction by weekly, support monthly and analyze data (Current /New Project for future implementation)
Design POP, signage/standee, file Power Point for CSS projects (30%):
Make POP, advertisement for promotion programs to promote AEON services
Make file POP for training or report
Marketing Research (Service) (20%):
Catch Trend about shopping in Vietnam and Asia/World
Survey Competitors (Focus on trend of Self Service Checkout, new technology service)
Initiate new Ideas / Suggestion in current Non - Cash / Self Service (SSC/ Kiosk)
Support and do tasks are delegated by CSS Manager (20%)
Studying University with major in Social Science, Business Administration, Marketing or International Course (Prefer) (Business/Non Business)
Good customer service mind
Good command in English (verbal/written)
Have a polite, tactful and friendly attitude
Knowledge in Microsoft Word, Excel and Power Point
Can use Canva, Capcut (basic to medium level) or other AI design tool
Other Foreigners Languages (Chinese, Korean,…)
Ngành nghề: Dịch vụ khách hàng
Kinh nghiệm: Không yêu cầu
Cấp bậc: Sinh viên/ Thực tập sinh
Hình thức: Thực tập
Địa điểm: Hồ Chí Minh