Tuyển dụng Customer Service Representative - Supply Chain Management tại Hồ Chí Minh

OIA Global provides customers with an unparalleled suite of scalable and flexible supply chain solutions. Supported by 1,300 forward-thinking employees, we specialize in 3PL, 4PL, sustainability, technology, contract logistics, packaging design and optimization, and raw materials management. Since 1988, we have grown into a $1.3 billion company with a presence in 27 countries and industry expertise in fashion and apparel, consumer goods, healthcare, energy, and industrials. OIA Global is privately held by LDI, Ltd.

Summary: Customer Service Representative

The CSR is responsible for the smooth-running daily operations by improving delivery performance and ensuring the good service to Customers.

Supervisory Responsibilities:

• None

Duties and Responsibilities:

• Interface and handle customer order and samples issues

• Process order details in Optilink system. Issue orders to vendor and PI to customer

• Sales order data check and ensure accurate data

• Acknowledges PO and resolves customer concerns. (Required the spirit of "We work for customer)

• Communicate of delivery schedule to all involved parties (Customers, OIA destination, OIA CS Taiwan, Supplier, Ocean team, Air freight team, Logistics Team)

• AR: Collect payment details from Customer and do cash application.

• AR: Issue AR adjustment in system Sharepoint

• AP: Review payment plans and provide payment details with Suppliers.

• AP: Issue document of Deem Agent transactions.

• Do delivery performance analysis of customer and report to report management as monthly basis.

• Traveling: Visiting Customers / Suppliers is required

To perform th

Yêu cầu công việc

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Customer-oriented, detail-minded, self-motivated and able to work under pressure and solve problems independently

• Leadership and people management skills

• Team player with positive working attitude

• Hands on when handling operations related matter; ability to address multiple task, set work priorities, and organize work effectively

• Professional written and verbal communication skills

Education and Experience:

• University graduate in Supply Chain Management, Economics, International Business, or other related fields

• 0-2 years or above experience in material-supply to footwear factories.

• Strong operation and process background in Customer Service

• Good command of English will be an added advantage

• Proficiency with MS Office products including Word, Excel, PowerPoint and Outlook

Quyền lợi

• Thưởng: 13th salary
• Chăm sóc sức khoẻ: Premium health insurance