Customer Service Representative

Sales related:

1. Support Sales team on contract preparation in accordance with approved QM

2. Review Expired date of contracts to re-new on time.

3. Ensure all terms & conditions of approved QM to be consistent with the standard sales contract.

Customer Service related:

1. CS jobs related (order enter/delivery creation & bill in SAP)

2. Receive POs from customers and revert within 04 working hours

3. Manage and contact with other departments to ensure OTIF target >95%.

4. Full supporting compulsory docs must be prepared ready before physical delivery

5. Handle customer complaints and follow up with other departments for next action.

6. Complete all online trainings required.

Yêu cầu công việc

1. University degree or equivalent.

2. Minimum of 5 years of working experience in a related field.

3. Ability to work effectively under high pressure.

4. Strong customer-oriented approach with a service mindset.

5. Language proficiency: Native Vietnamese and professional-level English; fluency in Chinese is a significant advantage.

6. International work experience with the ability to handle multiple tasks simultaneously.

7. Excellent interpersonal, communication, and convincing skills.

8. Strong analytical and problem-solving abilities, with the capacity to look beyond the obvious and identify creative solutions

Quyền lợi

• Thưởng: Salary and bonus in accordance with the company policy
• Chăm sóc sức khoẻ: Insurance in accordance with the company policy
• Nghỉ phép có lương: Paid leave in accordance with the company policy