Site IT Support (SIS) Analyst IV

Job Function:

The Site IT Support job family forms the Site IT Support track within the IT function. Positions in this family provide Infrastructure support to end-users at PPG locations. They work with centralized IT teams to deliver new solutions and support the existing standards.

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Key Responsibilities

• Entry level position - Small Site(s) within country – day to day ticket resolution and fleet management according to standard KPI's. Typically supplements Site IT analyst at a larger site and requires constant supervision.

• Onsite Technology Support provides in-person assistance to employee end users including:

• Responds to telephone calls, emails, and personnel requests for technical support.

• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.

• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems.

• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems.

• Performs pro-active monitoring of PPG’s computer systems through appropriate tools.

• Documents, tracks, and monitors problems to ensure timely resolutions.

Yêu cầu công việc

• A 4-year degree in Computer Science, Engineering, or related discipline.

• Strong interaction and interpersonal skills specifically listening, providing guidance,

• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches

and to recommend the most feasible and economical solutions.

• Follow company standards and apply policies consistently.

• Strong verbal communication skills, including the ability to document operations procedures

• Availability to work rotating shifts and holidays

• A Fluency in English

• A driving license (B)

Quyền lợi

• Thưởng: Salary and bonus in accordance with the company policy
• Chăm sóc sức khoẻ: Insurance in accordance with the company policy
• Nghỉ phép có lương: Paid leave in accordance with the company policy