Customer Service Representative

Company Overview

Join our team at AMG, where we prioritize exceptional service and teamwork to create memorable experiences for our international guests. We are looking for a driven Customer Service Representative to support various administrative tasks across our departments including Concierge, Reservations, and Supervisory Teams for our client's platform, www.vacationnosara.com, www.puravidamgmt.com

Key Responsibilities

Provide outstanding customer service through timely and professional communication with guests via WhatsApp, email, and phone.

Act as a liaison between departments to ensure efficient communication and service delivery.

Assist with administrative tasks including managing correspondence, maintaining records, and updating reports.

Track customer feedback and service metrics to identify areas for improvement.

Develop positive relationships with guests to enhance their experience.

12,000,000-15,000,000 net per month salary

Yêu cầu công việc

High school diploma or equivalent; additional certification is a plus.

1-2 years of relevant experience in customer service or related fields.

High proficiency in verbal and written English; additional language skills are an advantage.

Strong organizational skills with the ability to multitask in a fast-paced environment.

Excellent communication skills, both verbal and written, with a customer-centric approach.

Ability to work collaboratively and adapt to dynamic priorities.

Schedule and Flexibility

This position requires flexibility in working hours due to our primary customer base in Western time zones. Employees must be open to working one of three shifts, including the graveyard shift (10 PM - 6 AM Vietnam time), which primarily provides coverage for the Costa Rica time zone (7 AM - 8 PM CR).

Our night shift employees will receive a night shift compensation in compliance with Vietnam labor law.

Quyền lợi

• Thưởng: 13th month bonus based on performance (KPI-based and at company discretion)
• Đào tạo: Training provided
• Máy tính xách tay: Mac work computer provided for team member