Customer Service / Relationship Executive

Support global customers and partners.
Check customer emails every day and answer their questions about our services, quotes, or related things.
Monitor online transactions, support our clients make payment via Internet.
Build strong relationships with customers and partners.
Handle customer services inquiries and solve issues arising from customers/forwarders/ third-parties relating to the order processing, if any.
Send quotations & catalogs, preparing contracts other certificates / confirmation notifications if client requested.
Send arrival notice & payment request reminders to clients.
Cooperate with other departments or related partners to supply services for clients.
Make a report or other tasks as your leader requests.
Yêu cầu công việc
Foreign Language & Computer SkillsProficient in Microsoft OfficeFluent in English communication skills (writing and speaking)Skill and Knowledge RequirementAt least 1 year experienceExperience in Marketing and working with foreigners are big pluses.
Have the customer care experience in majors of Business services, Finance, Bank/Tax and Travelling is preferred.
Skills in document preparation and managementAbility to work independently and take initiativePersuasive, active listening, good communication and building business relationshipsDynamic, creative and ability to work under pressure
Quyền lợi được hưởng
Competitive salary depending on capacity13th month salary under state regulation.
Tet bonus following the experience and performance.10% of salary on public holidays: Apr 30th, Sep 2nd, Jan 1st.
Subsidize employees under Vietnamese labor law (moon festival, wedding, children’s day, maternity,...)Bonus following projects subject to business status and revenue (if any)Celebrate employee birthdaysCompany annual trip for all employeesHealth insurance, social insuranceDynamic, creative, friendly work environment.