Tuyển dụng Customer Service Officer tại Hồ Chí Minh

Customer Interaction

- Respond to customer inquiries via phone, email, chat, or in person, providing detailed and accurate information about furniture products, pricing, lead-time and delivery schedule.

Order Management

- Assist customers with order placement, modifications, cancellations, and tracking. Ensure that all orders are processed accurately and efficiently in both customer's system & RSC's system.

Issue Resolution

- Address and resolve customer complaints and issues promptly, seeking solutions that meet customer needs while aligning with company policies.

Data Management

- Maintain accurate records of customer's orders (PO, SO, SO confirmation, PI), Pricing List, Quotation, Credit, Agreement, Compliance Document… in the right place, right folder (Sharepoint) and ERP system

Reports

- Update & send weekly MSS/SSR Report, Frame & Fabric Report (for SPO only) to customers as required.

- Other reports assigned by Supervisor or Manager (if any)

Yêu cầu công việc

- Having 2-4 years of experience in order management, experience in furniture industry is preferable.

- Fluency in English (both spoken & written).

- Experience in Furniture business, customer service is preferable.

- Hard working, willing to learn and high responsibility.

- Proficiency in Microsoft Office

Quyền lợi

• Thưởng: 13th bonus
• Xe đưa đón: Bus-Company