Customer Service Manager (Industrial Real Estate)

About the Opportunity

Our client is a well-established foreign-invested developer specializing in industrial real estate. We are looking for a Customer Service Manager to act as the key contact point for tenants, ensuring excellent after-sales service and delivering a high level of customer satisfaction throughout the leasing period.

This position works independently and reports directly to the Industrial Director.

Key Responsibilities

• Act as the primary contact for tenants, providing professional after-sales customer service.

• Build and maintain strong relationships with existing customers to ensure high tenant satisfaction.

• Coordinate closely with Sales, Property Management, Facility Management and other internal departments to support customers' operational needs.

• Handle customer enquiries, requests, complaints and service issues in a timely and professional manner.

• Monitor service quality and follow up until issues are fully resolved.

• Conduct regular site visits to understand customer needs and proactively identify improvement opportunities.

• Maintain effective communication with both customers and internal stakeholders to ensure smooth daily operations.

• Prepare customer service reports and update management on key issues and improvement initiatives.

• Perform other tasks assigned by the direct manager.

Location: Hai Phong (frequent travel to nearby project sites in Quang Ninh, Hung Yen and surrounding areas when required)

Yêu cầu công việc

• Bachelor's degree.

• At least 3 years of experience in Customer Service or Property Management within Industrial Real Estate.

• Experience supporting industrial factory, warehouse or logistics tenants is highly preferred.

• Strong customer service mindset with excellent interpersonal and communication skills.

• Good problem-solving ability and the capability to handle customer complaints professionally.

• Fluent English communication (spoken and written) is required. Chinese is an advantage.

• Good command of Microsoft Office.

• Well-organized, proactive and able to work independently.

• Willing to travel regularly to project sites in Hai Phong and nearby provinces.

Quyền lợi

• Thưởng: Attractive benefits in accordance with company policy.
• Chăm sóc sức khoẻ: Healthcare Plan and Insurance package
• Xe đưa đón: Company transportation provided for business trips to project sites.
• Khác: Opportunity to join a leading international industrial real estate developer. Professional, dynamic and multinational working environment.