Customer Service Manager

1. JOB PURPOSE

Manage and direct the entire operations of the Customer Service (CS) department at Rudholm Vietnam. Responsible for establishing and optimizing order fulfillment workflows, overseeing supply chain coordination (purchasing, stock monitoring, and hub operations), and ensuring the highest standards of service delivery to global apparel brands and domestic vendors. This role heavily focuses...

Yêu cầu công việc

• Experience: 5 to 7 years of progressive experience in Customer Service, Merchandising, Production Planning, or Supply Chain Management.

• Including at least 2–3 years in a leadership or supervisory position managing a team of approximately 5 employees. Demonstrated ability to coach, develop, and motivate team members while ensuring operational excellence and customer satisfaction.

• Education: Bachelor’s degree or...