Customer Service Manager

JOB OVERVIEW

We are looking for a professional, warm, and highly organized Villa Manager with a customer service & administration background to serve as the primary point of contact for guests and clients visiting our luxury properties. The role focuses on delivering exceptional customer service, ensuring smooth property visits, and maintaining the villas in pristine condition.

DUTIES AND RESPONSIBILITIES

• Welcome guests/clients upon arrival and provide a professional, hospitable first impression.

• Prepare and serve drinks (tea, coffee, refreshments, mocktails) for guests during visits.

• Manage guest schedules and itineraries during property visits, including coordinating timings and smooth transitions between mock-up villas daily and on occasional events

• Arrange and book car transportation, airport transfers, and other logistics as required.

• Organize property tours: professionally introduce villas, highlight features, specifications, and selling points.

• Oversee the overall upkeep and presentation of the villas (furniture, decor, amenities, cleanliness).

• Handle guest requests, feedback, and minor complaints promptly and professionally.

• Ensure all properties are always "show-ready" for visits.

• Maintain inventory of beverages, refreshments, and guest amenities.

• Keep track of MUV operation expenses including inventory of beverages, refreshments, and guest amenities.

• Keep track of contracts & administration expenses such as mailing, printing, sales team travel expenses and project related costs

• Coordinate with housekeeping, maintenance, and other teams to ensure seamless operations.

• Prepare basic visit reports and guest feedback summaries.

Yêu cầu công việc

EDUCATION & QUALIFICATIONS

• Female candidate preferred, excellent personal presentation and communication skills.

• 1–3 years of experience in hospitality, customer service, villa/hotel management, or real estate client handling.

REQUIRED SKILLS

• Ability to prepare high-quality tea, coffee, and simple refreshments.

• Strong organizational and multitasking skills. Can communicate adequately in English

• Polite, patient, and service-oriented personality.

• Basic computer skills (MS Office, WhatsApp Business, Teams).

WORKING CONDITIONS

• Bai Nom based.

• Car Transport if living in Quy Nhon/Tuy Hoa City

• Uniforms will be provided.

BENEFITS

• Following Company’s Policy.

Quyền lợi

• Thưởng: Year-end bonus and performance bonus
• Chăm sóc sức khoẻ: Addition health and accidental insurance for employee and family member