IT Infrastructure & Support Engineer

1. JOB SUMMARY

We are seeking a highly professional and versatile IT Infrastructure & Support Engineer to manage our on-premises infrastructure, end-user computing environment, and digital workplace automation. The ideal candidate will combine strong foundations in IT infrastructure with a customer-centric mindset, specifically demonstrated through extensive experience supporting in Multinational Corporation (MNC) environments. Beyond traditional infrastructure upkeep and structured daily system monitoring, this role will act as a champion for business productivity by leveraging the Microsoft 365 ecosystem and Power Platform to deliver innovative low-code/no-code applications.

2. CORE RESPONSIBILITIES

2.1. Daily System Monitoring & Infrastructure Maintenance

• Perform daily infrastructure health checks, monitor system logs, and respond proactively to infrastructure alerts to ensure high availability.

• Install, configure, and maintain local servers, network edges, and endpoints within the core Windows environment.

• Manage the entire asset lifecycle of hardware and software, from procurement, provisioning, regular patching, through to data-sanitized decommissioning.

2.2. Help Desk Support

• Deliver technical support to end-users, with a specific focus on high-priority service requests from VIPs and executive leadership teams.

• Troubleshoot hardware, OS, client software, peripheral connectivity, and mobile device management (MDM) issues efficiently.

• Demonstrate operational flexibility with the capability and availability to provide critical standby support during off-hours or weekends as business requirements.

2.3. M365 Ecosystem & Digital Workplace Automation

• Administer and support Microsoft 365 core cloud services, identity management, enterprise applications, and modern workplace configurations.

• Design, build, and deploy practical business tools using Low-Code/No-Code frameworks, specifically leveraging Microsoft Power Platform (Power Apps, Power Automate, Power BI).

• Identify manual business processes and engineer workflows to streamline internal department operations.

Yêu cầu công việc

3. JOB REQUIREMENTS

3.1. Required Professional Experience & Qualifications

• Education: A Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or a related field (or equivalent professional experience).

• Infrastructure Experience: Minimum of two (2) years of proven hands-on experience managing and maintaining enterprise core IT infrastructure assets (servers, storage, networking).

• MNC Support Experience: Minimum of four (4) years of corporate technical help desk experience, supporting users in tough situations and multinational environments.

3.2. Technical Skillsets

• OS & Networking: Strong proficiency in Windows Server/Client OS, active directory structures, basic networking (switches, routers, firewalls, and access points), and IT asset lifecycle tracking.

• M365 Ecosystem: Deep administration knowledge of Microsoft 365 cloud workloads and productivity configurations.

• Low-Code/No-Code: Proven practical experience building and implementing live applications/automation scripts via Power Apps and Power Automate.

3.3. Language & Soft Skills

• English Language: English proficiency (strong professional verbal and written communication skills)

• Problem Solving: Strong analytical approach to analyzing system logging, log correlations, and diagnosing root causes.

3.4. Preferred Advantages (Nice-to-Have)

• Prior user-level exposure, basic workflow awareness, or data integration experience with SAP ERP systems is highly advantageous.

• Possession of official Microsoft certifications (e.g., M365 Fundamentals/Associate, Power Platform Functional Consultant) or ITIL Foundation v4 certification.

Quyền lợi

• Thưởng: Year-end bonus and performance bonus
• Chăm sóc sức khoẻ: Addition health and accidental insurance for employee and family member