Customer Service Manager

Job purpose:

Responsible for leading and overseeing end-to-end Customer Service operations, including Customer Service Center, Customer Complaint Handling, and Operations Excellence, to ensure high service quality, operational efficiency, and compliance with defined processes, standards, and regulations—ultimately enhancing customer experience and supporting business objectives.

Key duties/Responsibilities:

• Lead and drive end-to-end Customer Service operations, including Customer Service...

Yêu cầu công việc

• From 5 years of experience in insurance, financial services, or telecommunications with leadership exposure

• Strong understanding of customer service operations and multi-channel service models

• Solid knowledge of insurance operations, policy administration, and customer retention initiatives

• Proven leadership skills with ability to inspire, develop, and drive high-performing teams

• Strong analytical mindset with focus on...