Tuyển dụng Customer Service & Logistics Senior Executive tại Hồ Chí Minh

We are looking for an experienced Customer Service & Logistics Senior Executive with strong expertise in trading operations, shipment handling, and supplier coordination. The ideal candidate has at least 3 years of experience in import–export within the chemical industry (preferred: footwear, plastics, cosmetics, food ingredients, or related chemical sectors).

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Key Responsibilities

1. Order Management & Processing Accuracy

• Process customer orders accurately and ensure timely coordination with internal stakeholders.

• Monitor order status, inventory availability, and fulfilment progress to minimize operational disruptions.

• Ensure timely and accurate delivery fulfilment aligned with customer requirements and service expectations.

2. Purchase Order (PO) & Supplier Management

• Process purchase orders accurately and ensure timely submission to suppliers.

• Coordinate with suppliers on order confirmation, delivery schedule, documentation (PI, COA, MSDS, packing list, etc.).

• Manage both commercial and sample shipments, ensuring proper tracking and documentation.

3. Shipment & Import–Export Operations

• Work with freight forwarders on booking, shipping instructions, customs clearance, and delivery to warehouse.

• Monitor cargo movement end-to-end: ETD/ETA, delays, customs status, demurrage/detention.

• Handle import/export documents in compliance with local regulations.

4. Demand Planning & Inventory Control

• Collect sales forecasts and historical data to prepare demand forecast for purchasing.

• Monitor inventory level to ensure stock availability while minimizing overstock.

• Assist in minimizing stock shortages, excess inventory, and fulfilment risks.

5. Internal Coordination

• Work closely with sales, warehouse, finance, and suppliers to ensure smooth operations.

• Maintain updated data in ERP system (PO, inventory, shipment status, sample records).

• Prepare shipment reports, inventory reports, demand planning reports.

• Handle new projects that company assigned

Yêu cầu công việc

Qualifications & Experience

• Bachelor’s degree in Logistics, International Business, Supply Chain, or related fields.

• Minimum 3 years of experience in import–export; experience in chemicals trading is highly preferred.

• Strong understanding of international trade, logistics, shipping documentation, and customs procedures.

Skills

• Solid experience in working with overseas suppliers and freight forwarders.

• Proficient in MS Office (especially Excel) and familiar with ERP systems.

• Good English communication for daily business interaction.

• High attention to detail, problem-solving mindset, and ability to work under pressure.

Attributes

• Responsible, proactive, and highly organized.

• Customer-service mindset with strong teamwork across departments.

• Able to handle multiple priorities in a fast-paced trading environment.

Quyền lợi

• Thưởng: Attractive salary and bonus
• Chăm sóc sức khoẻ: Insurance according to Labor Law
• Nghỉ phép có lương: Dynamic and friendly working environment
• Đào tạo: Comprehensive training in cosmetic ingredients, formulation concepts, and B2B sales.
  Mentorship from experienced Sales Managers and Technical Specialists.
  Clear career path toward Senior Sales Executive, Key Account Manager, and Sales Manager roles
• Khác: Dynamic and supportive working environment.