Customer Service Executive (Logistics / Freight Forwarding)

We are looking for a motivated and detail-oriented Customer Service Executive with experience in logistics and freight forwarding operations to join our team.

Main Responsibilities

• Act as the primary contact point for customers regarding import and export shipments.

• Coordinate with customers, overseas agents, shipping lines, vendors, and internal departments to ensure smooth shipment execution.

• Handle end-to-end shipment processes, including booking, documentation, cargo tracking, and delivery follow-up.

• Prepare and process shipping documents such as Arrival Notice (AN), Manifest, eD/O, Bill of Lading (B/L), Pre-alert, and other import/export documentation.

• Monitor shipment status and proactively update customers on cargo movements and delivery schedules.

• Resolve shipment-related issues and coordinate with relevant parties to ensure customer satisfaction.

• Input billing and shipment information accurately into the system.

• Maintain complete and organized shipment records and documentation.

• Perform other tasks assigned by supervisors and management.

Yêu cầu công việc

Must-have Qualifications

• Bachelor's degree in Logistics, Supply Chain, International Business, Import-Export, English, or related fields.

• Minimum 5 - 10 years of experience in Logistics, Freight Forwarding, Shipping, Import-Export Operations, or Logistics Customer Service.

• Experience handling international shipments and logistics documentation.

• Familiarity with shipping documents such as Bill of Lading (B/L), Arrival Notice (AN), Manifest, Delivery Order (D/O), Pre-alert, and related import-export documentation.

• Experience coordinating with overseas agents, shipping lines, carriers, or freight forwarders.

• Professional English communication skills (both written and spoken) for daily communication with overseas partners and customers.

• Good command of Microsoft Office, especially Excel and Word.

Preferred Qualifications

• Experience in sea freight, air freight, or international forwarding operations.

• Knowledge of import-export procedures and logistics workflows.

• Ability to work under pressure and manage multiple shipments simultaneously.

Personal Attributes

• Detail-oriented and highly organized.

• Strong communication and customer service mindset.

• Responsible, proactive, and willing to learn.

• Positive attitude and good teamwork skills.

Benefits

• Salary range: 15 – 16 million VND (negotiable)

• Opportunity to work in an international logistics environment.

• Clear career development path in logistics and customer service field.

• Young, supportive, and dynamic working environment.

• Competitive salary and benefits based on performance.

Location: Dien Bien Phu Street, Binh Thanh District, Ho Chi Minh City

Working hours:

- Monday to Friday: 8:00 AM - 5:00 PM

- Saturday: 8:00 AM - 12:00 PM (Work From Home)

Additional Information

The suitable position or department may be further discussed with candidates after the probation period based on individual strengths and performance

Quyền lợi

• Thưởng: Competitive salary and benefits based on performance
• Đào tạo: Opportunity to work in an international logistics environment
• Hoạt động nhóm: Opportunity to work in an international logistics environment
• Khác: Opportunity to work in an international logistics environment