Customer Service Executive

1. Order Management & Operations
Process sales transactions in the ERP system (SO, SI, WS) and manage the full order lifecycle from receipt to delivery.
Execute returns and exchanges (SOR) in compliance with company procedures.
Ensure all documentation is complete and system data is accurate for timely fulfillment.
2. Pricing & Compliance Support
Verify pricing on orders and flag discrepancies to the Sales team.
Prepare and submit price exception requests with necessary justification for management approval.
3. Logistics & Fulfillment Coordination
Coordinate delivery schedules and inventory availability directly with customers and the logistics team.
Track shipment status and provide customers with regular updates on lead times.
Assist in preparing operational reports regarding logistics performance and order status.
4. Customer Service & Relationship Management
Act as the primary contact for customer inquiries, ensuring prompt and professional resolution of issues.
Maintain positive customer relationships through proactive communication.
Document customer feedback to help improve service quality.
5. Reporting & Administrative Support
Generate regular reports on order status and operational KPIs for management review.
Ensure daily tasks comply with company SOPs and identify ways to streamline workflows.
Perform additional administrative duties as assigned by the CS Manager.
Education: Bachelor’s degree in Business Administration, Economics, Supply Chain, or a related field.
Experience: Minimum 2–3 years of experience in Customer Service, Sales Operations, or Business Support
Languages: Fluency in Chinese or English is required.
System Proficiency: Strong hands-on experience with ERP/CRM systems and order management workflows.
Operational Skills: Proven ability to handle high-volume data entry and order processing with high accuracy.
Problem Solving: Ability to resolve customer issues independently and escalate complex cases appropriately.
Tech Savvy: Proficiency in MS Office; familiarity with AI tools or automation platforms is an advantage.
Ngành nghề: CNTT - Phần mềm
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh