Customer Service Executive

DUTIES & RESPONSIBILITIES:
Ensure the goods are shipped on time and quantity.
Receive PO from customers and Manage orders.
Receive requests, feedback and Resolving complaints from customers.
Respond to customer queries in a timely and accurate way, via phone, email to provide support and information on an assigned product or service.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
Performs other related duties as assigned.
Working Time: 7H45 - 5H30 (Mondays to Fridays)
Shuttle Bus is provided
JOB REQUIREMENTS:
Bachelor’s degree in Business, Communications, or related fields
At least 03 years working experience as Customer Service
Knowledgeable in ERP System
Excellent communication skills including active listening
Service-oriented and able to resolve customer grievances
Knowledge of, or ability to learn, product, service, or area of customer service specialization
Hard working, responsible, honestly, quickly, enthusiastic
Ability to team-working and work independently, cautiously
Organizational, arrangement skills
Proficient in computer skills
Good verbal and written communication in English
Ngành nghề: Điện / Điện tử / Điện lạnh / Điện công nghiệp, Cơ khí / Ô tô / Tự động hóa
Kinh nghiệm: null Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh