Customer Service

Handle customer complaints and respond to inquiries and feedback regarding the company’s products and services.
Conduct, measure and evaluate customer satisfaction levels.
Manage and maintain accurate customer information in the company’s system.
Assist customers by providing accurate and timely information about products and services.
Prepare detailed daily, weekly, and monthly reports, as well as other reports as requested by the manager.
Proactively support upselling activities based on customer needs and receive commissions in accordance with the company’s commission policy.
Yêu cầu:
Knowledge:
Proficient in Microsoft Office and other standard office applications.
Having clear, pleasant, and professional voice with good pronunciation; no strong regional accent.
Knowledge of life insurance and financial investment is an advantage.
Fluent in English.
At least 1 year of experience in customer service, sales, or a related field, with strong problem-solving and situational handling skills.
High sense of responsibility, professional working attitude, positive mindset, and strong desire for personal and career development.
Strong motivation to achieve a good and stable income and become financially independent.
Ability to work independently, proactively.
Management responsibility:
Submit regular daily, weekly, and monthly reports as requsted.
Prepare periodic and ad-hoc reports as requested of the manager.
Relationships:
Internal: Maintain collaboration and effective communication with other departments in the company.
External: Ability to build and develop positive professional relationships.
Problem Solving:
Directly handle and resolve issues arising within assigned responsibilities.
Promptly report to and seek guidance from the manager when issues arise beyond personal authority, expertise.
Accountability:
Having in-depth knowledge in sales and customer service.
High level of responsibility and the ability to work effectively under pressure.
Maintain honesty, integrity, and strong discipline in the workplace.
Having a professional working attitude.
Working conditions:
Dynamic, professional, and friendly working environment with opportunities for continuous learning and career advancement.
Receive training and professional development based on the requirements of the position.
Performance indicators:
Work performance and overall job effectiveness will be reviewed and evaluated annually.
Quyền lợi:
Authority:
Salary: 11–13 million VND gross/month.
During the 2-month probationary, employees receive 85% of the official salary.
Individual KPI: based on monthly working results.
Annual salary review based on individual performance, effort, and contribution to the company’s development.
The 13th, 14th, and 15th-month salary, depending on the company’s business performance.
Having 14 days of annual leave.
Participation in Company Trips, Year-End Partie (YEP), Sports Events, and other company activities.
Having  Social Insurance, Health Insurance, and Unemployment Insurance
Holiday, Tet, and U.S. holiday bonuses.
Training and development opportunities to enhance professional skills and personal growth.
Working hours (U.S. time zone): 9:00 PM – 6:00 AM, from Sunday to Thursday; 2 days off/week (Fri-Sat)