CV WorkC
Phường Xuân Hòa, Hồ Chí Minh
Customer Service
⏳ Tin này đã hết hạn nhận hồ sơ (hạn nộp: 01/08/2026). Công ty có thể đã tuyển xong. Bạn vẫn đọc được mô tả bên dưới để tham khảo yêu cầu và mức lương của vị trí này.
Mô tả công việc
Job Purpose
The Customer Service Executive is responsible for managing customer inquiries, bookings, shipment follow-ups, and issue resolution to ensure smooth logistics operations and a high level of customer satisfaction. This role acts as the main communication bridge between customers, operations, and overseas/local partners. As Pudong specializes in shipments to the U.S. market, most of the handled cargo will be related to U.S.-bound shipments.
Customer Communication & Support
- Act as the first point of contact for customers on shipping, transport, and logistics services.
- Handle booking requests, shipping instructions, and documentation requirements.
- Respond promptly to inquiries regarding shipment status, schedules, and rates.
Operations Coordination
- Coordinate with internal departments (sales, operations, warehouse, documentation, billing) to ensure timely service delivery.
- Liaise with carriers, airlines, trucking companies, and overseas agents for smooth execution of shipments.
- Monitor and update customers on shipment progress (ETA/ETD, delays, exceptions).
Documentation & Compliance
- Verify and process shipping documents (BL/AWB, commercial invoice, packing list, customs papers).
- Ensure compliance with local and international trade regulations.
- Assist customers with claims, cargo insurance, or dispute resolution if necessary.
Problem Solving & Service Recovery
- Investigate and resolve shipment issues such as delays, damages, or misrouting.ư
- Provide solutions to customers while minimizing cost and service impact.
Reporting & Administration
- Maintain accurate records of customer interactions and shipments.
- Prepare weekly/monthly service performance reports.
- Support management in improving SOPs and customer experience.
Yêu cầu ứng viên
- Bachelor’s degree in Logistics, Supply Chain, Business, or related field.
- 1–3 years of experience in logistics/freight forwarding/shipping customer service (preferred).
- Experience in handling U.S.-bound shipments is an advantage.
- Strong communication skills in English (written & spoken); additional languages a plus.
- Good knowledge of Incoterms, shipping documentation, and international trade practices.
- Proficient in MS Office and logistics software (FAST).
- Ability to multitask, prioritize, and work under pressure.
- Customer-oriented mindset with problem-solving skills.
Quyền lợi được hưởng
- Attractive salary commensurate with work experience, reviewed annually (normally in April).
- Promotion opportunities based on qualifications and contributions.
- Company allowance: 12 full-paid annual leave days, public holidays, competitive compensation & benefits package.
- Commission for sales directly related to the amount sold.
- Participation in company training programs.
- Health & social insurance in accordance with labor law.
- Annual company trip, health check, and 13th month salary (depending on length of service).
Nhà tuyển dụng
CÔNG TY TNHH PUDONG PRIME INTERNATIONAL · 📍 Phường Xuân Hòa, Hồ Chí Minh