Customer Quality Service Engineer

Range of Responsibilities:

1. Goal:

• Responsible for the processes and activities from receiving a customer complaint to closing it.

• Follow up on customer feedback and advice the internal organization on risk and failures.

• Independently managing complex complaints with higher levels of uncertainty and provide advice to customers and organization regarding product reliability and handling.

• Continuous improvement production quality by...

Yêu cầu công việc

- Bachelor‘s degree in Mechanical or Electronic Engineering or Engineering field.

- Fluent in English.

- Basic knowledge of ISO 9001:2008 requirements.

- Very good communication skills.

- Sensitive to customer needs, understanding customer expectations.

- Basic data analysis.

- Have professional knowledge of below items will be an advantage:

• Six Sigma Green Belt certificate.

• ERP Systems (Dynamics).

• Statistical software...