Call Center/ Customer Engagement Executive

A day in your life might include (what you will be doing/ key responsibilities)

• Fully support customers via phone calls and other communication channels such as Email, Facebook, Zalo…

• Resolve problems, complaints by clarifying issues, explore the answers and alternative solutions, implement solutions to satisfy customer’s needs.

• Other major duties such as lock card, active card/account, notify transactions or account balance/customer’s card…

• Use the corresponding etiquette on the telephone and other live channels to satisfy and please customers.

• Provide innovative offers to improve the quality service of Contact Center.

• Ensure adherence to the defined Operation process, instructions related to Anti-money laundering (AML) and know your customer (KYC), code of conduct & rules of The Company.

• Take part in building procedures and regulations for projects related to Contact Center.

• Implement tasks allocated by Contact Center Manager

Yêu cầu công việc

• Having Financial Institution experience is a plus.

• Excellent verbal communication skills, speaking clearly and succinctly.

• Candidates must be able to perform job functions independently or as part of a team and have problem-solving skills to solve a diversity of customer issues.

• Being able to work in shifts 24/7, Timo service is available for our customers 365 days a year.

• Work in HCMC and desire to work in a newly established project with high pressure and productivity achievement.

• Proficient in English is a plus.

Quyền lợi

• Thưởng: 13th-month salary
• Chăm sóc sức khoẻ: Health care benefits
• Nghỉ phép có lương: Paid annual leave
• Đào tạo: Learning & development programs
• Máy tính xách tay: Company laptop provided