Business Process Specialist (SOP & Documentation)

1.      Collect and compile files of current processes and needs for process development/improvement of departments, as a basis for annual planning.

2.      Develop new documents, review documents according to approved plan or requirements from assigned departments

3.      Work collaboratively across all departments to define and analyze the problems in business operations for process improvement;

4.      Consult Risk Management and Internal Control on risk management in operational activities when developing processes, policies, regulations... to build control points in documents.

5.      Warning and proposing solutions for new risks that may arise due to changes in laws leading to changes in processes

6.      Printing, submitting for approvals, and issuing approved documents; managing and updating Pharmacity’s documentation (Pharmacity WIKI Library); providing documents to departments and other parties upon request.

7.      Prepare training materials and conduct training SOP/ Policy/ Regulations (when requested)

Yêu cầu ứng viên

• Bachelor's degree in Economics, Finance, Business Administration, or related fields.
• At least 3 years of experience in Business Process Management or Process Improvement.
• Proficient in Excel, Word, and PowerPoint.
• Experience in developing SOPs, policies, and business processes.
• Strong analytical, communication, and stakeholder management skills.
• Knowledge of ISO, Six Sigma, or QMS is a plus.
• Willing to travel when required.

Quyền lợi được hưởng

• Attractive salary, 100% salary during probation to ensure income stability from day one.
• Annual performance bonus based on company and individual KPIs.
• Stable and long-term job
• Full Social, Health & Unemployment Insurance as per law.
• Annual premium health check-up and wellness allowance.
• Holiday & Tet vouchers