BenQ Customer Service PM/After-Sales Specialist

Job summary:

Responsible for managing overseas repair centers and optimizing after-sales service operations, including RMA/DOA processes, inventory, and cost control. Provides technical support for B2C and B2B products, handles customer complaints and quality issues, and supports project-based tasks while adapting to new challenges.

Key responsibilities:

Service Operation

1.) Manage overseas subsidiary repair centres

2.) Define after sales service (RMA/DOA)...

Yêu cầu công việc

• Minimum 2-3 years of experience in Technical Support, IT Support, After-Sales Service, Product Support, or Customer Service within the IT/Technology industry.

• Bachelor’s or Master’s degree in Computing–related / Information Technology–related, or a related discipline.

• English proficiency required (Listening, Speaking, Reading, and Writing).

• PC DIY capable

• Customer-oriented mindset

• Creative and can think outside the...