Assistant Reservation Manager

• As an Assistant Reservation Manager, you will play a key role in maximizing room revenue and ensuring a seamless booking experience for our guests. Your main responsibilities include:
• Operations Management: Supervise daily reservation operations (FIT, Corporate, OTA, Groups, etc.) to ensure accuracy and efficiency.
• System Maintenance: Maintain and update booking data in Opera Cloud and TARS systems.
• Inventory Control: Monitor allotments, stop-sales, and room forecasts to optimize occupancy.
• Collaboration: Work closely with EAM/aGM on pricing strategies, restrictions, and promotional campaigns.
• Reporting: Prepare essential reports (Daily Booking, Forecast, Pick-up, and Rate Performance).
• Rate Parity: Ensure price consistency across all distribution channels (OTA, Accor.com, and GDS).
• Leadership: Train, mentor, and supervise the reservation team to meet brand standards.
• Guest Service: Ensure all inquiries are handled professionally within a 12-hour window.

Yêu cầu ứng viên

• Bachelor’s degree in Hospitality, Tourism, or Business.
• Minimum 2 years of experience in Reservations (experience in international hotels is a plus).
• Proficiency in Accor systems: Opera Cloud, TARS, D-Edge.
• Strong analytical, communication, and leadership skills.
• Fluent in English (both written and spoken).

Quyền lợi được hưởng

• Global Benefits: Discounted rates at Accor hotels worldwide for you and your family.
• Career Growth: Acting to Reservation Manager
• Culture: A professional, inclusive environment where "Hospitality is a work of heart."
• Impact: Ability to contribute to the community through our CSR and ESG activities.