Application Supporter

• Provide daily application support including monitoring, troubleshooting, and resolving incidents for assigned applications.
• Analyze system issues by understanding application logic, data flow, and business rules; work closely with development teams to validate findings.
• Coordinate with internal teams (infrastructure, development, security) and vendors to ensure timely resolution and effective communication.
• Support problem management by conducting root‑cause analysis (RCA) for recurring or high‑severity issues.
• Maintain high‑quality technical documentation, including system flow diagrams, troubleshooting steps, application inventories, deployment procedures, and SOPs.
• Participate in application enhancement and new system development activities, including requirements clarification, understanding design documents, and supporting UAT/testing.
• Perform backend checks (e.g., SQL queries, system logs, configuration validation) to support issue investigation.
• Prepare regular reports including incident summaries, trend analysis, and improvement recommendations.
• Participate in after‑hours/on‑call support when required for major incidents.

Yêu cầu ứng viên

• Proficiency in English (written and spoken) to communicate with regional teams and vendors.
• Minimum 8-10 years of experience in Application Support, IT Operations, or a similar technical role.
• Solid understanding of application architecture:

            + System design concepts

            + Backend–frontend interaction

            + API and integration flows

            + Database structure and queries

• Ability to read and interpret basic code logic (e.g., Java, .NET, Python, SQL) to understand root causes—actual coding not required.
• Familiarity with SDLC (Software Development Life Cycle) and Agile/Waterfall development methodologies.
• Strong analytical and troubleshooting skills, able to break down complex issues into understandable components.
• Experience with ITIL processes (Incident, Problem, Change).
• Good documentation skills: flowcharts, SOPs, troubleshooting guides, user manuals.
• Basic experience using SQL and working with application logs.
• Ability to work under pressure and manage communication during critical issues.

Quyền lợi được hưởng

• Full insurance coverage, annual leave, and 13th-month salary in accordance with state regulations.
• Participation in Social, Health, and Unemployment Insurance (BHYT, BHXH, BHTN).
• Annual health check-up.
• Participation in sports activities, workshops, birthday celebrations, team building, and company trips on a quarterly and yearly basis.