Aftersales Service Management (Internation Market)

Global Service Network Development

- Develop and execute global service network expansion plans in alignment with business strategy.

- Identify, evaluate, and onboard service partners, workshops, and authorized service providers in international markets.

- Define and implement global standards for service facilities, tools, equipment, and staffing.

- Support contract negotiation and manage service partner performance.

Global After-Sales Operations

- Establish, implement, and monitor after-sales processes including maintenance, repair, warranty, roadside assistance, and customer support.

- Ensure global service partners comply with operational standards, KPIs, and SLAs.

- Analyze operational performance and implement continuous improvement initiatives.

- Collaborate cross-functionally with Technical, Parts, Quality, Training, and Customer Experience teams.

International Market Setup & Operations

- Support service readiness and operational setup in new markets.

- Provide on-site operational support, coaching, and process implementation.

- Resolve complex operational and customer service issues in overseas markets.

Reporting & Continuous Improvement

- Prepare regular performance and network development reports.

- Recommend strategic and operational improvements to enhance service efficiency and customer satisfaction.

Yêu cầu công việc

Mandatory Requirements

- Vietnamese nationality.

- Bachelor’s degree or higher in Automotive Engineering, Mechanical Engineering, Business Administration, or related fields.

- Minimum 5 years of experience in automotive after-sales, service operations, or service network development.

- Strong English proficiency (professional working level required).

- Willingness and readiness to relocate and work overseas long-term.

- Strong ability to work in multicultural, international environments.

Preferred Qualifications

- Experience working with global automotive OEMs.

- Experience in international service network development.

- Knowledge or experience in electric vehicle service operations is a strong advantage.

Benefits

- Opportunity to work in a fast-growing global EV company

- International career and relocation opportunities

- Competitive compensation and benefits

- Dynamic, innovative, and global working environment

- Career growth with global exposure

Quyền lợi

• Thưởng: Competitive income (including 13th-month salary, performance bonuses, and other rewards as regulated by Vingroup).
• Chăm sóc sức khoẻ: High-quality health insurance.
• Khác: Working in a safe, modern, civilized, and professional environment with numerous opportunities for personal development, and even take the lead.