Admissions Executive - Chuyên Viên Tuyển Sinh

·       Act as first and continual point of contact for prospective families from enquiry through to the enrolment of new students at the school; Maintain a positive and professional relationship with families during their enrolment at the school

·       Together with Principal, be responsible for enrollment KPI of the school e.g. enrolment number, conversion, retention.

·       Organise and conduct visits for prospective parents, ensuring the maintenance of high-quality customer care at all times;

·       Follow best practice Admissions procedure and engage on-going development and training;

·       Record and report accurate and timely information on Customer Management System (CRM);

·       Together with Principal and Regional Admission Manager, review and provide feedback to MKT on regular basis on effectiveness of MKT activities

·       Effectively participate in initiatives to drive student recruitment and enrolment opportunities;

·       Liaise and build positive relationships with all stakeholders

Provide first and continual point of contact from enquiry to enrolment:

·       Responsible for fielding, filtering, and effectively responding to enquiries, received via telephone, email, social media, and in person;

·       Provide information and advice to applicants on Admissions from first enquiry through to enrolment,

·       Work diligently in a team approach towards set student number targets;

·       Undertake regular and timely follow-up to all enquiries, visits and applications to meet minimum response times;

·       Process student applications, obtain pupil references, and work with the Head of Admissions to ensure applicants’ eligibility (including checks on the validity of documentation);

·       Cascade information in a timely manner about students to colleagues, including Academic team, Finance, Bus Coordinator, Catering Manager and School Nurse;

·       Liaise closely with Teachers, Heads of School and Admin staff with regards to the smooth transition/induction of new families, and support arrangements for new starters.

Visit management:

·       Taking a client service role, be customer focused and ‘front of house’ and represent the school to potential or existing parents, their representatives or agents;

·       Plan in depth for each visiting family and organise relevant and informative school tours, inviting and meeting with key staff as appropriate;

·       Respond rapidly to drop-in requests for visits;

·       Ensure up to date product knowledge, by continually reviewing and seeking out information on the school and its offer.

Follow best practice in the Admissions process:

·       Follow Admissions standardised procedures and contribute to the effective development of best practice in terms of operation and delivery;

·       Effectively deliver school key messages and promises, and ensure these are consistently communicated to potential or existing parents;

·       Keep up to date with market intelligence and report on the competitor landscape;

·       Ensure all Admissions meeting areas and tour routes are delivering a high-quality experience in line with ISP standards.

Admissions recording and reporting:

·       Record accurate and timely information relating to school Admissions (enquiries/visits/applications/app withdrawal/starters and leavers) on the CRM, and other systems as may be required to ensure completeness of data;

·       Maintain your own records to report effectively with the Regional Admissions Manager for each enquiry and record timely follow-up actions;

·       Assist in producing reports as required.

Communication and customer service:

·       Build and develop strong and positive relations with Academic and Admissions staff;

·       Develop parent liaison and relationships ensuring that word of mouth comments are positive;

·       Positively represent the school at all times;

·       Provide focused and high quality of customer care at all times.

• Provide interpretation support during admissions events, parent meetings, or orientation sessions;

·       Translate documents and school communication materials related to admissions and school life.

Key events & Admissions timeline:

·       Support school orientation events;

·       Support mid-term induction processes for new students;

·       Attend events including international schools fairs to recruit new students (may include evenings or weekends)

Yêu cầu ứng viên

Education and Professional Qualifications

- Bachelor's degree in Business, Marketing or related fields

Experience

- Excellent customer care skills

- Experience within a customer-centric, transaction-based administration process is an advantage.

- Education Admission experience is desirable.

- Familiar with CRM software

- Experience of having worked as Sales within a service delivery sector

- Excellent communication, organizational & people skills at all levels

- Familiar with international education and have some understanding of the expat community in Vietnam

- Health and Safety Awareness

- Fluent in English

- Multilingual abilities a major advantage

Quyền lợi được hưởng

• Attractive salary: Upto 1000$
• 13th month salary, KPI bonus
• Premium health insurance package from probation period
• Social insurance contribution (based on full gross salary)
• 100% salary during probation period
• 14 annual leave
• Free lunch at school
• Scholarship for children