Account Supervisor – IMC

Serve as the key contact point between clients and internal teams, ensuring smooth communication, clear expectation management, and strong client satisfaction throughout the project lifecycle.
Manage IMC projects from brief reception, requirement clarification, proposal development, execution planning, implementation, reporting, and project closure.
Independently handle assigned accounts and projects while maintaining strong client relationships and ensuring project objectives are achieved.
Support in developing IMC proposals, campaign approaches, communication plans, timelines, budgets, and implementation roadmaps.
Coordinate and align cross-functional teams, including Strategic Planning, Creative, Media, Production, Business Development, and external vendors/suppliers, to ensure seamless project execution.
Manage project timelines, deliverables, workload allocation, and project priorities to ensure all projects are delivered on time and within scope.
Monitor project progress, identify potential risks, operational bottlenecks, client concerns, or timeline challenges, and proactively propose solutions to maintain project efficiency.
Prepare and participate in client meetings, including meeting agendas, contact reports, project status updates, presentations, quotations, cost estimates, and other project-related documentation.
Manage client feedback and revision processes effectively by consolidating comments, clarifying priorities, coordinating internal teams, and ensuring outputs remain aligned with approved objectives and timelines.
Support campaign implementation across multiple touchpoints, including digital, social, content, media, activation, event, PR, influencer/KOL/KOC, production, and other IMC channels, depending on project requirements.
Ensure all deliverables meet quality standards, brand guidelines, communication objectives, and client expectations before final submission.
Support project budget management, quotations, supplier coordination, billing documentation, and payment follow-up processes.
Build and maintain positive client relationships through proactive communication, responsiveness, and a good understanding of client business objectives.
Guide and support Account Executive team members in project coordination, documentation, timeline follow-up, and client servicing tasks when required.
Contribute to post-campaign reporting, performance evaluation, key learnings, and recommendations for future optimization.
Support internal process improvements and contribute to effective collaboration across teams to enhance project delivery and service quality.
Yêu cầu công việc
Bachelor’s degree in Marketing, Advertising, Communications, Business, or related fields.
At least 3–4 years of experience in Account Management, Client Servicing, or similar roles at an Advertising, Creative, IMC, Digital, or Marketing Agency.
Strong understanding of IMC campaign development and execution across multiple channels, including digital, social, media, content, event, activation, PR, KOL/KOC, and production.
Experience handling multiple projects simultaneously while maintaining quality, timelines, and stakeholder alignment.
Strong client servicing mindset with the ability to build trust, manage expectations, resolve issues, and maintain positive client relationships.
Ability to understand client briefs, identify communication objectives, and contribute practical input to campaign planning and proposal development.
Experience guiding or supporting junior team members is an advantage.
Basic understanding of project budgeting, cost management, and agency operations.
Proactive, adaptable, solution-oriented, and comfortable working in a fast-paced agency environment.
Strong interpersonal and stakeholder management skills, with the ability to collaborate effectively across departments and external partners.
Good verbal and written communication skills in Vietnamese; confident English communication is a strong advantage.
Quyền lợi được hưởng
An educational fast-paced working environment allows your performance to the max.
Competitive & negotiable salary.13th-month salary depends on the company’s business performance.
Year-end bonus based on performance.
Working Time: 9:00 – 18:00, Monday – Friday.
Social security.
Annual Paid Leave (12 days).Transportation & phone support: according to the company’s policy for using Be business.
Awards and gifts on special occasions (Birthday, Marriage, Mourning, Sickness, Women’s Day; Mid-Autumn Festival; Christmas, New Year…).Fully equipped with equipment and tools, documents according to Company policy (email; computer/laptop; desk & chair; etc.).Fun time: Holiday activities; Company trip; Year End Party; Company Birthday; Happy Friday;…A free snack area from the company: refrigerator, microwave, light snacks.
Other welfare & support regimes according to the Company’s general regulations.