132722 - Service Engineer - Printing

RGF's Client
- a
Japanese company in the
Printing industry - is looking for a
Service Engineer to provide on-site technical support for industrial printing customers, troubleshoot printing quality issues, support machine setup and process improvement, and coordinate with distributors, customers, Japan HQ, and regional technical teams.
Working Location:
Gia Dinh Ward, Ho Chi Minh City (Distributors)
Monthly Salary:
Up to
35M VND Gross
Job Responsibilities
Provide on-site technical support for industrial printing customers
Visit customer sites together with the local distributor's sales team (approximately 3–4 customer visits per day)
Analyze and troubleshoot printing-related issues such as color inconsistency, color registration, poor adhesion, drying problems, and printing quality defects
Provide technical advice on printing processes, color management, and ink application
Support machine setup, maintenance, and process improvement at customer sites
Communicate with customers to identify technical problems and recommend appropriate solutions
Report technical issues to Japan HQ and work with overseas technical teams when escalation is required
Communicate with regional technical teams in Thailand and Indonesia regarding technical matters
Prepare technical reports in English
Perform other related tasks as assigned
Necessary Skill / Experience
Education: Any
Language: English: Intermediate level (daily communication and technical reports)
At least 7 years of experience in the printing industry
Experience in technical support and maintenance of industrial printing ink
Experience troubleshooting printing issues such as color variation, color misregistration, drying problems, and poor adhesion.
Ability to identify the cause of printing problems and provide technical solutions.
Knowledge of prepress and printing processes
Ability to identify and solve printing-related technical problems independently
Basic PC skills
Preferable Skill/ Experience
Experience working for an ink manufacturer
Strong knowledge of prepress processes
Extensive experience (around 10 years) in the printing industry is highly preferred
Notice:
Thank you for your interest in career opportunities at RGF. Suitable candidates will be contacted by our consultants at the earliest possible time. Your resume will also be kept in our system for consideration for other suitable opportunities in the future. Please kindly check your email regularly for the latest job updates from RGF!
Ngành nghề: Sản xuất / Vận hành sản xuất, Bảo trì / Sửa chữa, Dịch vụ khách hàng
Kinh nghiệm: 7 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh