129770 - Senior Technical Support - Trading

- Working location:
District 1, HCM, will move to District 2 (change to office with showroom)
- Monthly Salary:
18,000,000～20,000,000VND
Position Objective/Expectation
On-site work, including handling important cases and customer complaints, as well as internal customer support, training for agents, and technical support
Job Responsibilities
- Support for on-site work, troubleshooting
- Training on connecting and operating our company's software and printer equipment
- Responding to customer inquiries
- Data aggregation and reporting (customer database, machine installation, operation, troubleshooting, etc.)
- Providing reports tailored to the situation
- Interpreting, training, and other instructional activities
Necessary Skill / Experience
Business level in English (internal-External communication, Interpretation, Reporting)
Having more than 3-4 years of experience in Technical support positions of Printing Machines. inkjet printing machines, Offset, Cutting Protta, or related printing equipment （Prefer Japanese or Chinese companies)
Can go on a business trip (depends on the project)
Having good knowledge of Technical
Other Skills: PC Skills. Microsoft Office (Excel, Word, PowerPoint)
Can use design software（Illustrator, CorelDraw) - Basic knowledge or Experience or above
Preferable Skill / Experience
Having Chinese speaking skills or Japanese Speaking skills
Having good knowledge of Industrial Printing Equipment
NOTICE:
Only shortlisted candidates will be approached by RGF's consultant. Your resumes will be recorded in our system, and you will receive our Job Introduction Auto-email with suitable jobs in the coming time. Please check your email regularly to get our vacant job. Thanks so much!
Ngành nghề: Bán Hàng Kỹ Thuật
Kinh nghiệm: 3 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh