Tuyển dụng Training & QA Executive, ShopeeFood tại Hồ Chí Minh

Keep updated with current SOPs and policies, propose improvements to operational processes, and review PRDs to provide operational insights for system enhancement and better service quality across teams
Follow up with policy execution, guiding, behavioral adjustment for teams to ensure the alignment and efficiency in the applying process.
Get insights and analysis from data to highlight user behavioural trends, build or update SOP/ Policy accordingly
Train new SOP for internal teams and external BPO teams.
Other tasks assigned involving user experience improvement & quality control

Yêu cầu công việc

Bachelor’s Degree in Transportation/ Communications or equivalent educational.
Minimum 1 year of working experience at an equivalent position is a must.
Experience in e-commerce and logistics industries are highly preferred.
Good knowledge of ticket handling systems, office programs.
Very strong ability in training, presenting, interpersonal skills.
Proactive and open mindset, quick adaptation to situations & dealing smartly with high workload.