Telesales Manager

1. Team Leadership & Management

- Recruit, train, manage, and evaluate the performance of the telesales team.

- Assign tasks, supervise daily operations, and monitor KPIs to ensure team and individual targets achieve targets.

2. Sales Strategy & Campaigns

- Analyze and expand the customer data source; develop appropriate customer care strategies.

- Create and adjust telesales scripts tailored to different customer segments and campaigns (new products, promotions, reactivation).

- Collaborate with Marketing to optimize conversion rates and grow the customer base.

3. Performance Monitoring & Reporting

- Ensure sales and business targets are achieved according to plan.

- Monitor, analyze, and report on sales results, conversion rates, and customer behaviors.

- Propose process improvements to enhance work efficiency and sales productivity.

4. Data Analysis & Process Optimization

- Analyze call effectiveness, customer feedback, and market trends to optimize operations.

- Develop performance metrics such as CSAT, NPS, and conversion rates.

5. Communication & Conflict Resolution

- Ensure effective communication within the team and with customers.

- Handle complaints, conflicts, and negative feedback promptly and professionally.

6. Tools & Technology Proficiency

- Proficient in using CRM systems and telesales support tools (auto-dialer, email/SMS automation).

- Optimize workflows from customer management to closing sales.

Yêu cầu công việc

• Bachelor's degree or higher in Business Administration, Sales, Marketing, or related fields.

• Minimum 3 years of experience in managing a Telesales team.

• Background in healthcare, insurance, education, or service industries is highly preferred.

• Long-term commitment and career interest in sales and customer service in the healthcare sector.

• Good command of English

• Result-Oriented Thinking

• Customer-Centric Mindset

• Leadership

• Ownership & Accountability

• Excellent communication, persuasion, and telesales closing skills.

• Strong coaching and team leadership abilities.

• Proficient in Excel and CRM tools.

• Analytical skills for performance tracking and improvement.

• Healthcare, clinic or service industry experience is an advantage.

Quyền lợi

• Thưởng: Yearly bonus based on business efficiency
• Chăm sóc sức khoẻ: Get periodic health checks according to company policy
• Đào tạo: Performance review once a year
  Being trained and developed professional skills, career
• Hoạt động nhóm: Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.
• Khác: Discount promotion for staff and relatives up to 60%
  Young, friendly and professional working environment