Technical Support (Night Shift)

• Provide technical support and customer care to mostly owners of nail salons, restaurants, hair salons, garages, milk tea shops, and fast food establishments across the US.
• Work on computers (offline, online, remote) and company equipment such as card terminals and POS systems.
• Conducted product setup, training, and demonstrations and resolved incidents and issues related to the company's equipment and services.

Yêu cầu ứng viên

• Adapt working time (5.5 days per week)

1. Ca 1: 08 PM - 04 AM 
2. Ca 2: 04 AM - 12 PM
3. Ca 3: 11:00 PM - 6 AM

• Good English communication skills are a strong advantage. (English level IELTS 5.5 - 6.0 or equivalent).
• Excellent communication skills (listening, speaking)
• Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.
• Understanding networking, including setting up routers, modems, and reserved IPs.
• Strong teamwork skills with a positive attitude, self-discipline, and proactive work approach.
• Owning a laptop/PC that supports Work From Home (WFH) in emergencies.

Quyền lợi được hưởng

• Bonus KPI + Gas and Meal Allowance.
• Social Insurance full salary + PVI Insurance plus.
• Competitive official salary, with salary reviews based on work efficiency and leader evaluations.
• Salary, overtime pay, insurance, tax, and vacation follow company policy.
• Having undergone training and being provided with access to job-relevant documents.
• Ensuring the availability of required equipment for the job.
• Young, modern, and comfortable working environment.
• Opportunities for skill development and self-improvement.