Technical Supervisor / Giám Sát Kỹ Thuật

• Lead and oversee the technical support and network engineering teams, ensuring high performance, efficient operations, and continuous professional development of team members.
• Define and implement the overall technical support strategy to ensure high service quality, operational efficiency, and strong customer satisfaction across all technical service activities.
• Provide high-level technical expertise and guidance for complex networking solutions, particularly for ISP-related technologies such as OLT, ONU, GPON, routers, switches, and wireless access points.
• Build and maintain strong technical relationships with key ISP customers, acting as a senior technical advisor to support solution design, deployment, and long-term partnership development.
• Work closely with Sales Directors, Product Managers, and regional/global technical teams to support business growth, develop technical solutions, and drive product improvement initiatives.
• Manage and oversee escalated technical issues, ensuring timely resolution and coordination with regional or global support teams when required.
• Develop and standardize technical processes, service workflows, and documentation to improve operational efficiency and maintain high technical service standards.
• Plan and oversee technical training programs for internal teams, partners, and key customers to ensure strong product knowledge and solution capabilities.
• Monitor technical support KPIs and customer feedback, analyze trends, and implement continuous improvement initiatives.
• Stay updated on the latest networking technologies, ISP infrastructure trends, and TP-Link product roadmap to ensure the team maintains strong technical competitiveness.
• Represent TP-Link in technical workshops, industry events, and strategic customer meetings.
• Support senior management in technical planning, resource allocation, and team development strategies.

Yêu cầu ứng viên

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
• Minimum of 6–8 years of experience in technical support, network engineering, or telecommunications, with at least 2–3 years in a leadership or managerial role.
• Solid experience working with ISP customers, with a strong understanding of ISP infrastructure, network architecture, and operational requirements.
• Deep knowledge of networking protocols (TCP/IP, VLAN, OSPF, BGP, MPLS, etc.) and technologies including GPON, EPON, xDSL, Fiber Optic, and Wireless N/AC/AX.
• Strong hands-on experience with networking equipment such as routers, switches, firewalls, and wireless access points.
• Demonstrated experience managing technical teams and driving performance improvement.
• Strong strategic thinking, problem-solving, and decision-making abilities.
• Excellent communication, presentation, and stakeholder management skills.
• Fluent in either English or Chinese.

Quyền lợi được hưởng

• Competitive salary with quarterly and yearly bonuses
• Opportunity to earn recognition through our "Best Staff of the Quarter" award.
• Bao Viet health insurance package and full social insurance
• Free in-house entertainment facilities and snack, coffee, tea
• Join in various team buildings, team dinners, birthdays, Xmas events.
• Lovely gifts/bonuses from company: Tet, public holidays, wedding, giving birth, women’s day.