Tax & Accounting Administrator – Australian Accounting FIRM

ABOUT THE ROLE

We are seeking a proactive and organised TAX & ACCOUNTING ADMINISTRATOR to support the day-to-day operations of our growing Australian accounting practice.

This role involves client communication, document and workflow management, compliance administration, invoicing, and general administrative support.

KEY RESPONSIBILITIES

Client Services & Administration

• Act as the first point of contact for client enquiries via phone and email, ensuring a professional and positive client experience.

• Communicate with clients professionally and confidently, particularly within an Australian business context.

• Prepare and manage professional correspondence and documentation, including engagement letters, client communications, and accountants’ letters.

• Follow up with clients regarding outstanding documentation, information requests, and return signing requirements.

• Schedule and manage appointments and meetings for team members.

• Manage client portal access and coordinate secure document sharing using SharePoint and other relevant platforms.

• Maintain a professional, responsive, and client-focused experience across all interactions.

• Oversee the assembly, finalisation, and distribution of tax returns and financial documents.

• Maintain accurate workflow records within XPM and other practice management systems.

• Raise invoices in Xero upon completion of jobs and ensure billing accuracy.

• Assist with payment follow-ups and debtor management.

• Maintain accurate, secure, and up-to-date client records using specialised tax and accounting software such as Xero Practice Manager, ATOMate, and SharePoint.

• Maintain and uphold effective filing systems and document archives.

• Assist with general administrative duties and provide operational support to the accounting team as required.

Practice & Workflow Support

• Maintain accurate workflow records and update job status in practice management systems.

• Coordinate tasks and deadlines across the accounting team.

• Ensure documents and client information are complete and available when required.

• Assist with the smooth flow of jobs from preparation through to completion.

• Identify and follow up on outstanding tasks to help the team meet deadlines.

Team Support & Continuous Improvement

• Take ownership of assigned tasks and follow them through to completion.

• Be proactive in identifying issues and finding practical solutions.

• Ask questions when clarification is needed and actively seek to learn.

• Learn new systems and processes quickly.

• Support team members and contribute to improving administrative processes.

Yêu cầu công việc

• Certificate, Diploma or Degree in relevant subjects, e.g. tax, accounting,finance, etc

• Excellent command of English (both written and spoken).

• Strong client relationship and communication skills.

• Experience in client services, accounting, or professional services.

• Experience working for an Australian business/accounting firm is highly desirable.

• Good understanding of Australian business practices and professional communication.

• High attention to detail and accuracy.

• Proactive, responsible, and willing to learn.

• Not afraid to ask questions, try new things, and take on challenging tasks.

• Ability to work independently and as part of a team.

• Experience with Xero, XPM, or SharePoint is an advantage.

Quyền lợi

• Thưởng: 13th month bonus available
• Chăm sóc sức khoẻ: Full social insurance benefits in accordance with Vietnamese Labour Law.
  Annual health check-up.
• Nghỉ phép có lương: All Vietnamese national public holidays.
• Đào tạo: Clear career progression and development opportunities.
• Khác: Competitive salary: USD …. (gross).
  Supportive, collaborative, and professional working environment.