Service Quality Specialist

Responsible for planning and implementing technical training for after-sales service personnel and providing technical support to the nationwide dealer network. Ensuring the quality and expertise of the technical team at dealerships to enhance customer satisfaction. Assisting in handling warranty issues and technical complaints to achieve service KPI targets.

A. MAIN DUTIES:

1. Training Activities

• Survey needs,...

Yêu cầu công việc

1. Education: College or university degree in Automotive Engineering, Automotive Technology, Mechanical Engineering, or other related technical majors.

2. Work Experience: At least 3–5 years of experience in after-sales service, automotive technical operations, or service quality management/customer care at automotive dealerships. Candidates with experience in technician training or technical support for dealer networks are preferred.

3....