Service Application Engineer

• Perform routine maintenance, servicing, troubleshooting, and technical support for all equipment represented by WKK.

• Provide on-site customer support, including machine installation, operator training, preventive maintenance, troubleshooting, and follow-up technical support.

• Respond to emergency service requests, including equipment repair, adjustment, replacement, and maintenance.

• Carry out equipment reconditioning, modification, overhaul, upgrades, and performance improvement.

• Prepare service reports and technical documentation, including test results, root cause analysis, and recommendations for corrective actions.

• Monitor machine performance and work closely with customers to improve equipment reliability, production efficiency, and product quality.

• Coordinate with internal teams and overseas suppliers to resolve technical issues when required.

• Travel to customer sites throughout Vietnam as necessary.

Yêu cầu công việc

Requirements

• Bachelor's degree in Engineering, such as Electronics, Mechanical Engineering, Automation, Mechatronics, Chemical Engineering, or a related field.

• At least 2 years of experience in the PCB/SMT manufacturing industry or related equipment service.

• Good knowledge of PCB / SMT production equipment, such as:

- Chip mounter

- ICT Tester

- Flying Probe Tester

- Chemical analyzing CVS machine

- Reliability PCB tester

• Able to work independently, take initiative, and solve problems effectively.

• Good communication and customer service skills.

• Good command of English (reading technical manuals and communicating with overseas suppliers is preferred).

• Willing to travel frequently for on-site customer support.

Salary & Benefits

• Salary: Negotiate (depending on experience and qualifications).

• Performance bonus and annual salary review.

• Social, health, and unemployment insurance in accordance with Vietnamese labor law.

• Professional training provided by overseas suppliers.

• Opportunities to work with leading SMT and PCB manufacturing equipment.

• Friendly working environment with career development opportunities.

Candidates who possess a valid driver's license and own a personal car will be preferred

- Work Time: Monday to Friday, from 8:00 AM to 5:30 PM

- Work Location:

WKK Distribution (Viet Nam) Company Limited -TP Ha Noi Branch

Room 11&12, 19 Floor, D’capitale Dong Nam Urban, Tran Duy Hung Street, Yen Hoa Ward, Ha Noi City.

Quyền lợi

• Thưởng: Performance bonus and annual salary review.
• Chăm sóc sức khoẻ: Social, health, and unemployment insurance in accordance with Vietnamese labor law.
• Đào tạo: Professional training provided by overseas suppliers.