Tuyển dụng Senior Workforce Management tại Hồ Chí Minh

- Closely monitor daily BPO performance, take action internally & externally to achieve SLA. Process daily/monthly booking to Vendors & resolve related BPO incidents in assigned areas.

- Frequent meeting/analysis/review/build relationships with Vendors and internal stakeholders to ensure smooth business operations.

- Work with related teams to investigate/resolve issues/incidents related to BPO/staff from vendors.

- Proactively work with Vendors & internal team to resolve bottlenecks in process/operations, ensuring end-to-end BPO fulfillment & quality.

- Understand business landscape, continuously benchmark with other markets/businesses who also use similar BPO supplies to ensure our strong position in the market.

- Contribute & process vendor evaluation with internal teams.

- Other tasks are assigned by the Company from time to time.

Yêu cầu công việc

- Min 4+ years of experience in workforce management or related roles.

- Solid communication and stakeholder management skill, both internally and externally.

- Data and SOP-driven, with strong problem-solving and decision-making abilities.

- Thrives in fast-paced settings, delivering results under pressure and within tight deadlines.

- Willing to be hands-on with solid project management and execution abilities.

- Result-oriented and proactive approach in identifying and capitalizing on opportunities.

Quyền lợi

• Chăm sóc sức khoẻ: Bảo hiểm sức khoẻ cho nhân viên
• Nghỉ phép có lương: 14 ngày phép năm, 06 ngày phép ốm
• Máy tính xách tay: Laptop