Senior Retail Operation Specialist (ASM Chuỗi)

• Location: HCM, Base Lâm Đồng, Khánh Hòa, Ninh Thuận
• Design, build, and execute a smooth operation flow at store end-to-end.
• Manage and follow up to ensure that all operation processes for stock management, sales, and other reporting systems are in place and running effectively.
• Understand current and future DTC business and trends, anticipate challenges, and provide appropriate solutions with a balance of brand equity and DTC excellence.
• Drive overall DTC operation efficiency to support front-line needs.
• Manage and monitor stock levels as well as stock mix to maximize stockholding at store and online.
• Ensure smooth operations are conducted regularly at the store to implement all guidelines and look into the well-being of the sales team.
• Conduct monthly meetings with Category, HOBs, and CM to disseminate information, gather feedback on process pain points, and develop solutions.
• Ensure effective analysis and utilization of reports according to business needs.
• Monitor Sales & Ops executives to ensure timely preparation and submission of monthly planning and reports.
• Work closely with the MKT & CRM department to run campaigns and promotion plans effectively.

Yêu cầu ứng viên

• 5+ years of experience with large-scale project management with a minimum of 5+ years executing on customer service.
• Proven ability to improve a retail customer experience by recommending data-driven changes.
• Ability to quickly develop wide-ranging cross-functional partnerships and establish productive relationships to address complex problems.
• Ability to self-direct and problem-solve in sophisticated, ambiguous, or constantly evolving environments while balancing multiple workstreams.
• Experience in directly building, managing, and developing a diverse team of varying experience levels.
• Critical thinking and result-oriented.

Quyền lợi được hưởng

• Bonus: Chế độ lương bổng và đãi ngộ xứng đáng
• Healthcare Plan: Chế độ chăm sóc sức khỏe toàn diện
• Training: Chương trình đào tạo giúp nhân viên phát triển