Senior E-commerce Executive - Dyson (Home Appliances)

Key account management & Commercial planning
·         Build and maintain strong relationships with marketplace accounts.
·         Monitor account performance and implement strategies to meet or exceed sales targets and optimize ROI.
·         Analyse market trends, consumer behaviour, and competitive landscape to identify growth opportunities.
·         Forecast sales and inventory levels to optimize product availability and minimize stockouts.
Platform management
·         Oversee the management and optimization of ecommerce platforms, including the company website and social commerce.
·         Ensure that product listings, pricing, and promotions are accurately and effectively presented across all online channels.
·         Collaborate with external partners to enhance website functionality, user experience, and performance.
Digital Marketing
·         Work with digital marketing to develop and execute digital marketing campaigns to drive traffic, engagement, and conversion on ecommerce platforms, website and social commerce.
·         Analyse campaign performance and optimize strategies based on data-driven insights to maximize ROI.
Merchandising and Product optimize
·         Monitor product availability, inventory levels, and pricing competitiveness to drive sales and profitability.
·         Optimize performance by product based on historical data.
Customer Experience and Engagement:
·         Implement strategies to increase customer engagement, retention, and loyalty through personalized messaging, rewards programs, and customer service excellence.
Analytics and Reporting:
·         Track and analyse key performance metrics related to ecommerce sales, traffic, conversion rates, and customer behaviour.
·         Generate regular reports and insights to evaluate performance, identify trends, and inform decision-making.
·         Utilize data-driven insights to drive continuous improvement and optimization of ecommerce initiatives.
Order Processing & Stock Management
·         Manage & process online orders on time and in line with company SOP
·         Regularly track and report inventory to warehouse team to ensure sufficient quantity of goods for Ecommerce is met
·         Monitor customer feedback and satisfaction metrics to identify areas for improvement and drive continuous enhancement of the online shopping experience.
Relevant Experience:
·       Preferred Skills:
·       Analytical skills, business planning, ecommerce expertise, data driven mindset, project management, take-ownership, high pressure.
·       Strong understanding of ecommerce platforms, digital marketing channels, and analytics tools.
·       Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
·       Experience in the beauty industry is a plus.
·       Bachelor’s degree in business, marketing, or related field.
Skills and Personal Attributes:
·       Detail person, positive, result-oriented and will power to strike for excellence.
·       Passionate in Online Sales, Customer Service mindset
·       MS Office – Specializing in Excel, Word and PowerPoint
·       Attention to detail to ensure delivering the precise information.
·       Can communicate in English
Ngành nghề: Thương mại điện tử, Bán lẻ / Bán sỉ
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh