Senior Customer Service Coordinator

1, Main responsibilities:

* Customer Support & Issue Resolution (40%)

Handle escalated and complex customer issues via email, chat, phone, and social media.

Provide solutions while ensuring a positive customer experience.

Investigate and resolve customer complaints efficiently.

Ensure compliance with high service standards.

* Process Improvement & Quality Control (40%)

Identify gaps in customer service processes to optimize and suggest improvements.

Assist...

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2, Requirements:

2+ years of experience in customer service, preferably in e-commerce or a multi-channel support environment.

Familiar with customer support tools like Freshdesk, Zendesk, Live Chat or similar platforms

Have experience in team management OR virtual training of a small team (7-10 people)

Proficient in English listening, verbal, and written communication skills. IELTS above 6.5 or...