Senior Compliance Specialist

ISO Management System
Implement, maintain, and continuously improve the organization's Quality Management System (QMS) and Information Security Management System (ISMS) in accordance with ISO 9001, ISO 27001, and other applicable standards.
Monitor compliance with ISO standards and ensure management systems are effectively implemented across the organization.
Develop, review, maintain, and control QMS & ISMS documentation, including policies, procedures, work instructions, and templates.
Ensure ISO documentation is accurate, up to date, and properly distributed to relevant stakeholders.
Audit & Compliance Management
Plan and conduct internal audits to evaluate compliance with ISO standards, internal policies, and operational procedures.
Identify non-conformities, perform root cause analysis, and coordinate corrective and preventive actions (CAPA).
Prepare and coordinate external audits conducted by certification bodies and customers to maintain ISO certifications.
Monitor audit findings and ensure timely implementation and closure of corrective actions.
Training & Compliance Awareness
Develop and deliver training programs on ISO standards, customer requirements, and internal compliance procedures.
Provide guidance and consultation to departments on compliance-related matters.
Promote quality and information security awareness throughout the organization.
Continuous Improvement
Drive continuous improvement initiatives for QMS and ISMS to enhance operational efficiency, product/service quality, and information security.
Work closely with cross-functional teams to identify process improvement opportunities and implement best practices.
Support the organization in meeting customer expectations, business objectives, and regulatory requirements.
Other Responsibilities
Perform other duties as assigned by the direct manager.
Comply with all company policies, procedures, and regulations.
Be willing to travel domestically or internationally when required.
Bachelor's degree in
Quality Management/Legal/Finance or a related discipline.
English proficiency equivalent to
B2 level or above.
Minimum 3 years of experience in Compliance, Quality Management, or related roles within IT, BPO, or Customer Service organizations.
Strong understanding of the principles, requirements, and practical implementation of information security management standards, including ISO 27001.
Strong analytical and problem-solving skills with the ability to perform root cause analysis and implement effective corrective and preventive actions (CAPA).
Excellent communication and stakeholder management skills, with the ability to clearly communicate ISO requirements and collaborate effectively with internal teams, customers, and external auditors.
Strong planning, organizational, and prioritization skills to manage multiple audit and compliance activities simultaneously..
Ngành nghề: Bảo hiểm, Ngân hàng, Chứng khoán
Kinh nghiệm: 3 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh