Tuyển dụng Senior Client Solutions Executive (6-Month Contract) tại Hồ Chí Minh

1. Service delivery follow-through – Mega Live & AI Live (35%)

Act as co-PIC with the assigned VA for livestream service clients, ensuring continuity of briefs, scheduling, client communication and reporting.

Own pure-service clients running Mega Live: pre-live readiness (product, price mechanic, assets, script, host), session day coordination with the Livestream team, and post-live recap to the client within SLA.

Own the full journey of AI Livestream clients: onboarding, input collection, session scheduling, performance tracking, issue escalation and renewal.

Escalate capacity or timeline risk early; do not commit a delivery date without confirmed production capacity.

2. Client reactivation – churned & lost brands (25%)

Own and segment the churn/loss list by churn reason, service previously used, historical revenue and recency.

Run a documented call and re-pitch cadence with a tailored win-back angle per segment.

Maintain the reactivation pipeline (stage, next action, expected revenue) and report progress weekly.

Consolidate churn reasons into a monthly insight note for the service teams.

3. Coverage of the uncovered VA client base (20%)

Own the VA client list with no active PIC, excluding Distribution deals – VA Distribution remains the single face to the brand.

Call to requalify each account: reactivate with a concrete proposal, park with a defined revisit date, or close out with a documented reason.

Hand over to the relevant VA SoCom once an account passes the agreed threshold, and stop client-facing contact after handover.

4. Media selling with AI video (20%)

Sell the Media service using AI-generated video as the commercial differentiator: lower cost per asset, faster turnaround, more creative variants to test.

Build and maintain the AI-video pitch kit: use cases by category, sample outputs, package and pricing logic, performance benchmarks and objection handling.

Confirm feasibility, capacity and turnaround with the Media and Video/Creative teams before any commercial commitment.

Carry the monthly and quarterly media revenue target on accounts in scope.

Yêu cầu công việc

1. Education background requirements

Bachelor's degree in Business, Marketing, Economics or a related field, or equivalent relevant experience.

2. Experience/Industry requirements

Senior Executive: 2–4 years in e-commerce or social commerce in a client-facing role – account servicing, client success, inside sales, agency account management or service delivery coordination.

Hands-on exposure to livestream and/or media services on TikTok Shop, Shopee or Lazada; experience supporting Mega Live sessions is a plus.

Demonstrable outbound track record on dormant or lost client lists, with numbers to evidence conversion – not a purely inbound account role.

Working literacy with AI content tools (AI video generation, AI livestream / virtual host); able to demo the output and articulate the commercial value to a brand.

Structured and self-managing: able to run several client lists in one tracker with clean status and next actions.

Fluent Vietnamese; working English (written and verbal).

3. Competency requirements

Analysis & Problem Solving: Identifies and analyses a range of problems by isolating key issues, evaluating relevant data and reaching logical conclusions.

Client Centric: Builds strong customer relationships and delivers customer-centric solutions.

Communication: Communicates confidently and professionally, respecting the audience, engendering confidence and trust from external stakeholders and from individuals, teams, departments and the company.

Accountability & Ownership: Plans and balances a range of tasks, assignments, projects and resources. Is able to cope with conflicting demands without undue disruption in order to get things done.

Quyền lợi

• Thưởng: Monthly incentives Tet, performance bonus
• Chăm sóc sức khoẻ: Full salary insurance Premium health insurance
• Nghỉ phép có lương: Up to 19 days of leaves
• Máy tính xách tay: Laptop provided
• Khác: Allowances Work from home 4 days/month Flexible check-in/check-out