Tuyển dụng Senior Admissions and Parent Relations Officer tại Hà Nội

Key Responsibilities

1. Admissions Support (80%)

• Act as the primary point of contact for prospective parents, responding promptly and professionally to enquiries via telephone, email, social media and in person.

• Guide families through the admissions process, providing accurate and timely information regarding programmes, curriculum, fees, entry requirements and school policies.

• Manage the admissions pipeline from enquiry to enrolment

• Schedule and coordinate school tours, admission events, assessments…

• Follow up with prospective families to maintain engagement and support conversion.

• Maintain accurate records in CRM and internal tracking systems; update enquiries, applications, assessments, offers, enrolments and withdrawals; prepare pipeline reports and conversion updates for management.

2. Customer Care & Client Service (20%)

• Provide a warm, professional welcome for visiting families and guests; support front desk operations, general calls and visitor direction when required.

• Respond to general parent enquiries and route more complex academic, pastoral or operational matters to the appropriate team, following up where needed.

• Handle sensitive situations with discretion, empathy and professionalism, and share recurring feedback or service improvement points with Admissions leadership.

• Strong

Yêu cầu công việc

• Strong interpersonal and communication skills, with confidence engaging families in person, by phone and via email.

• Strong written and spoken Vietnamese and English; advanced English proficiency equivalent to IELTS 7.0 or above is preferred.

• Organised, detail-oriented and able to manage multiple enquiries, documents, deadlines and follow-up actions accurately.

• Proactive, service-minded and solution-oriented, with the ability to follow through on tasks and coordinate effectively across departments.

• Able to handle family information and admissions cases with discretion and confidentiality.

• Comfortable using CRM systems, spreadsheets, email platforms and reporting tools.

• Previous study experience in international programmes in Vietnam or overseas, or previous experience in education, admissions, consulting, sales consultation, customer-facing advisory roles, marketing is an advantage.

• A calm, warm and professional team member who can represent BCVN well and work effectively in a fast-paced school environment, especially during peak admissions and enrolment periods.

Benefits:

- Bonus and salary review

- Full insurance package acco

- Annual leisure trips

- Competitive salary

- Dynamic, supportive and professional high-standard workplace

- Valuable experience in admissions, administration and customer service

Quyền lợi

• Thưởng: Bonus and salary review
• Chăm sóc sức khoẻ: Full insurance package according to legal regulations; Special health insurance for employees
• Cơ hội du lịch: Annual leisure trips
• Khác: Competitive salary
  Dynamic, supportive and professional high-standard workplace
  Valuable experience in admissions, administration and customer service