School Service Manager

1. School Operations Management:
Manage the onboarding of new students in compliance with the school procedures.
Schedule the school classes and student community activities following the K&U VN headquarter guidelines.
Manage the teachers schedules to cover all classes, community activities, internal events and demo classes.
Manage and control the inventory of the school didactic materials and stationaries.
Ensure the school is always clean and tidy.
2. Academic success management:
Proactively participate in the teacher selection process
Manage and execute the Kids&Us academic procedures in full compliance
Implement all corrective measures requested from Kids&Us Vietnam Academic Management in compliance to Kids&Us standards
Make requests for teachers’ reinforcement trainings to the Academic Management
3. Customer experiences management and commercial support:
Develop a close relationship and high level of trust with the families by following the parent-teacher communication protocol of the school
Be accountable for all interactions with parents at the school to ensure parents and students satisfaction, resolve issues that emerge, and escalate to higher management as required
Work in close collaboration with the commercial function and provide full support to drive customer retention and student referrals
Ensure compliance to Kids&Us English-only environment is respected by all staff while communicating with the students of the school
Actively participate in all CX initiative of the organization
4. People engagement and development:
Manage and evaluate the performance of the services team of the school in line with the organization’s HR policies and procedures.
Ensure compliance to the organization’s training programs and policies.
Drive the engagement level in the team and stimulate high morale in the school.
Strong customer experience mindset
Very result-oriented
Effective communication and ability to influence stakeholders.
Good organization skills
Solution driven mindset and ability to effectively mitigate issues smoothly
Leadership and people development skills
Professional appearance
Able to work under pressure and flexible working hours, including evenings and weekends.
Computer literacy
Qualification and Experience Required
Education:
Bachelor's degree. English Major or Business Administration is preferred.
Languages:
Vietnamese and Proficiency level of English comparable to WSE Level 13.
Previous Experience:
Minimum 3 years' experience in education industry
Minimum 1 year in management role (not necessarily in Education industry)
ATTRACTIVE BENEFITS:
100% salary during the 2-month probation period
Full salary-based social insurance contribution after 2 months;
Guided and trained by a team of experienced and professional mentors;
15 days of annual leave (not including public holidays);
English lessons at Wall Street English;
Personal insurance package from the first working day;
Work in an English-speaking environment with young, open-minded, and friendly colleagues and managers;
Opportunities for promotion and quarterly salary reviews based on performance.
Ngành nghề: Tư vấn, Dịch vụ khách hàng, Giáo dục / Đào tạo
Kinh nghiệm: 3 Năm
Cấp bậc: Trưởng nhóm / Giám sát
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh