Sales Manager (Chinese & English Speaking Proficiency)

KEY RESPONSIBILITIES

A. Customer Relationship Management

1. Serve as the primary point of contact for customers on all operational, commercial, and program-related matters.

2. Build, maintain, and strengthen long-term customer relationships through proactive communication and regular business engagement.

3. Understand customer business requirements, expectations, demand trends, and strategic objectives.

4. Act as the customer's advocate within the organization while balancing company objectives and business priorities.

5. Lead customer meetings, conference calls, business reviews, and escalation discussions.

6. Ensure high levels of customer satisfaction and maintain positive customer scorecard performance.

B. Customer Escalation & Issue Resolution

1. Act as the escalation owner for all customer issues, complaints, delivery shortages, quality concerns, and urgent business requirements.

2. Coordinate cross-functional teams to investigate, resolve, and close customer concerns in a timely manner.

3. Lead recovery plans for critical shortages, shipment delays, quality issues, supplier constraints, and supply chain disruptions.

4. Provide timely customer updates regarding issue status, recovery plans, corrective actions, and resolution progress.

5. Drive problem-solving activities and ensure effective implementation of corrective and preventive actions.

6. Monitor closure and effectiveness of solutions to prevent recurrence.

C. Program Management

1. Manage assigned customer programs throughout the entire product lifecycle.

2. Monitor project timelines, milestones, deliverables, and risks to ensure successful program execution.

3. Coordinate implementation of engineering changes, BOM updates, drawings revisions, specifications, and ECN activities.

4. Track program status using project plans, APQP tools, risk assessments, and action item management systems where applicable.

5. Ensure successful launch, transition, and sustainment of customer programs.

D. RFQ & Costing Management

1. Lead and coordinate all Request for Quotation (RFQ) activities for assigned customer accounts.

2. Monitor RFQ status, customer feedback, quotation revisions, commercial negotiations, and business award progress.

3. Maintain RFQ documentation, costing assumptions, quotation records, and commercial history in accordance with company procedures.

4. Support customer discussions regarding pricing, cost changes, engineering modifications, and commercial requirements.

E. Forecast, Revenue & Demand Management

1. Monitor customer forecasts, demand trends, and revenue projections on a weekly, monthly, quarterly, and annual basis.

2. Manage customer pull-in, push-out, demand fluctuations, and schedule changes to minimize operational impact.

3. Support revenue achievement through effective forecast management and supply-demand alignment.

4. Prepare forecast reports, customer demand analysis, revenue projections, and business outlook reports.

5. Participate in Sales & Operations Planning (S&OP) processes and demand planning activities.

6. Identify demand risks and coordinate mitigation plans with relevant stakeholders.

F. Delivery & Supply Chain Coordination

1. Coordinate closely with Planning, Purchasing, Production, Engineering, Warehouse, and Logistics teams to meet customer requirements.

2. Monitor customer purchase orders, backlog status, delivery schedules, and shipment activities.

3. Drive On-Time Delivery (OTD) performance and support recovery plans whenever delivery risks arise.

4. Expedite critical customer requirements and coordinate priority actions to minimize customer impact.

5. Monitor inventory levels finished goods inventory, customer-owned inventory, consignment inventory, and customer hubs where applicable.

6. Ensure alignment between customer demand, material availability, production capacity, and shipment schedules.

7. Support business continuity planning for customer programs.

G. Performance Monitoring & Reporting

1. Prepare and present weekly, monthly, quarterly, and annual customer performance reports.

2. Monitor business and operational KPIs including delivery, forecast accuracy, inventory performance, quality metrics, and customer satisfaction.

3. Conduct regular customer business reviews and internal program review meetings.

4. Identify performance gaps and drive action plans for continuous improvement.

5. Support annual budgeting, strategic planning, and business review activities for assigned customer accounts.

Yêu cầu công việc

Educational Background

• Bachelor’s degree in business administration, Supply Chain Management, Engineering, Manufacturing Management, Project Management, or a related field.

• English proficiency, Chinese speaking is preferred.

Experience

• Minimum 5 years of experience in Program Management, Customer Account Management, Customer Service, Supply Chain Management, Manufacturing Operations, or related disciplines.

• Experience in Metal Stamping, Electronics Manufacturing Services (EMS), Semiconductor, Industrial, Automotive, Medical Device, or Contract Manufacturing environments is preferred.

Skills & Competencies

• Strong customer relationship management skills.

• Excellent interpersonal, communication, negotiation, and presentation skills.

• Strong analytical and problem-solving abilities.

• Effective stakeholder management and conflict resolution skills.

• Project management and cross-functional leadership capability.

• Good understanding of costing and commercial processes.

• Knowledge of manufacturing processes, planning, supply chain, inventory control, and quality systems.

• Familiarity with ERP/MRP systems and Microsoft Office applications.

• Ability to manage multiple priorities and work effectively under pressure.

Quyền lợi

• Thưởng: KPI bonus
• Xe đưa đón: Bus provider from Hanoi & Bac Ninh