Sales & Customer Relations Executive (French/japanese/english Speaking)

I. Key Responsibilities:

1. Sales Tasks:

• Organize and execute tours based on customized client requests as well as the company’s signature travel products.

• Identify and develop prospective leads; build and maintain strong, long-term client relationships.

• Consult, pitch, and present the company’s diverse range of travel services to potential clients.

2. Customer Relations Tasks:

• Receive and resolve customer complaints efficiently, ensuring all cases are handled fairly and objectively in compliance with corporate regulations and service standards.

• Coordinate with relevant departments to implement crisis management and resolve escalations arising from customer complaints.

• Propose strategic improvements to business processes and related operations to optimize and elevate the company’s overall service quality.

• Contribute to service complaint analysis and reports to facilitate service recovery and proactively prevent future crises.

• Consolidate and report customer feedback, complaints, and resolution outcomes to the Management.

• Execute other tasks as assigned by the Line Manager or Board of Directors.

II. J

Yêu cầu công việc

II. Job Requirements

1. Professional Qualifications & Experience

• Education: Bachelor’s degree or Advanced Diploma in relevant fields: Journalism, Economics, Business Administration, Marketing, Foreign Trade, International Relations, Foreign Languages, etc.

• Experience: Minimum of 2 years of professional experience in the tourism/hospitality industry (Sales, Customer Service, or related roles).

• IT Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint).

• Key Skills: Exceptional communication and interpersonal skills.

• Language Proficiency: Native or fluent Vietnamese, and professional proficiency in at least one of the following languages:

- English: TOEIC 650+, a Bachelor's degree in English, or equivalent.

- French: DELF B2+, a Bachelor's degree in French, or equivalent.

- Japanese: JLPT N2+, a Bachelor's degree in Japanese, or equivalent.

*Candidates fluent in two foreign languages are highly preferred.

• Competencies: Ability to work effectively under the guidance of the Line Manager; proactive in proposing innovative ideas to improve work quality.

2. Work Attributes

• Ability to work standard office hours; willingness to work overtime when required.

• Ability to thrive in a high-pressure, fast-paced environment.

• Capable of working independently as well as collaborating effectively within a team.

• Willingness to travel for domestic and international business trips.

III. Benefits & Compensation

• Salary: Competitive and negotiable based on capability.

• Environment: Dynamic, professional, and creative working environment.

• Growth: Ample opportunities for professional training and career advancement.

• Benefits: Full statutory benefits and social insurance in accordance with Vietnamese Labor Law.

IV. Application Dossier

• Notarized Curriculum Vitae (Sơ yếu lý lịch).

• Cover Letter and CV highlighting relevant work history, experience, and core competencies.

• Copies of University/College Degrees and relevant professional certificates.

• Copy of National ID Card / Citizen ID Card.

• Valid Medical Certificate (issued within the last 6 months).

• Two (02) recent passport-sized photos (4 x 6 cm).

Quyền lợi

• Thưởng: Lương thưởng tháng 13, Lễ Tết
• Chăm sóc sức khoẻ: Được hưởng các chế độ theo quy định của Nhà nước
• Đào tạo: Có cơ hội được đào tạo và nâng cao khả năng làm việc của bản thân