Restaurant Manager

Job Purpose

The Restaurant Manager is responsible for the overall operation and business performance of BÚP Sky Cuisine, ensuring exceptional dining experiences for both hotel guests and walk-in customers. The role oversees restaurant service, breakfast operations for The Odys Boutique Hotel, team development, guest satisfaction, cost control, and revenue growth while maintaining the highest standards of hospitality.

Key Responsibilities

a. Restaurant Operations

• Manage the daily operations of BÚP Sky Cuisine, including breakfast, lunch, dinner, afternoon tea, private events and special promotions.

• Ensure smooth coordination between Restaurant, Kitchen, Stewarding, Front Office and Sales & Marketing.

• Maintain restaurant ambience, cleanliness, music, lighting and guest flow.

• Monitor reservations, seating arrangements and service standards.

• Supervise restaurant opening, closing and cash handling procedures.

b. Breakfast Operations (Hotel Guests)

• Oversee the daily breakfast operation serving hotel guests.

• Ensure breakfast buffet quality, food replenishment and presentation meet hotel standards.

• Coordinate closely with the Front Office regarding occupancy forecasts, early breakfast requests, VIP guests and group arrivals.

• Monitor guest feedback related to breakfast and implement continuous improvements.

• Ensure breakfast service starts and ends on schedule while maintaining food safety standards.

c. Guest Experience & Service Excellence

• Ensure exceptional guest satisfaction for both hotel guests and walk-in customers.

• Personally engage with guests, handle complaints promptly and recover service professionally.

• Build relationships with repeat guests, VIPs and corporate clients.

• Drive upselling opportunities for food, beverages and signature experiences.

d. Business Development & Revenue

• Develop and execute initiatives to increase restaurant revenue and guest traffic.

• Work with Sales & Marketing to create seasonal promotions, events and partnerships.

• Analyze daily sales, average check, guest mix and revenue performance.

• Identify new business opportunities and improve restaurant profitability.

e. Cost Control & Inventory

• Monitor food cost, beverage cost and operating expenses.

• Control inventory, minimize waste and prevent stock shortages.

• Work closely with the Executive Chef to optimize menu profitability.

• Review purchasing and supplier performance.

f. Team Leadership

• Recruit, train and develop restaurant staff.

• Prepare work schedules and manage labor cost efficiently.

• Conduct performance evaluations and coaching sessions.

• Foster a positive, professional and guest-focused working culture.

g. Administration

• Manage POS system, cash reconciliation and daily reports.

• Prepare weekly and monthly operational reports.

• Ensure compliance with HACCP, food safety and local regulations.

• Attend management meetings and provide operational recommendations.

Qualifications

• Bachelor's degree in Hospita

Yêu cầu công việc

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Management or related field.

• Minimum 3–5 years in restaurant operations.

• Minimum 2 years as Restaurant Manager or Assistant Restaurant Manager.

• Experience in hotel restaurants is highly preferred.

• Strong English communication skills.

• Experience with POS, inventory control and restaurant financial reporting.

Key Competencies

• Leadership

• Guest Experience Management

• Restaurant Operations

• Revenue Management

• Cost Control

• Team Development

• Communication

• Problem Solving

• Business Acumen

• Attention to Detail

BENEFITS

• Competitive salary commensurate with qualifications and experience.

• Sales incentives and performance-based bonuses.

• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese Labor Law.

• Service Charge (where applicable).

• 13th-month salary in accordance with the Company's policy.

• Mobile phone allowance, business travel expenses, and other company-approved allowances.

• Complimentary staff meals during working shifts.

• Public holidays and annual leave in accordance with Vietnamese Labor Law.

• Professional, dynamic, and supportive working environment with excellent career development opportunities.

• Participation in training and professional development programs.

Quyền lợi

• Thưởng: Thưởng doanh số và các khoản thưởng theo kết quả kinh doanh. Thưởng tháng 13
• Chăm sóc sức khoẻ: Tham gia đầy đủ BHXH, BHYT và BHTN theo quy định của pháp luật.
• Nghỉ phép có lương: Nghỉ Lễ, Tết và phép năm theo quy định của pháp luật.
• Đào tạo: Tham gia các chương trình đào tạo và phát triển kỹ năng chuyên môn.
• Căn-tin: Hỗ trợ bữa ăn trong ca làm việc.
• Khác: Phụ cấp điện thoại, công tác phí và các khoản hỗ trợ theo quy định. Môi trường làm việc chuyên nghiệ