Quality Manager (EU Factory)

Position Summary

The Quality Manager is responsible for leading the company's quality strategy and ensuring that products, materials, suppliers, and manufacturing processes consistently meet customer, regulatory, and company requirements.

The role drives quality excellence across the organization, overseeing quality systems, supplier quality, product compliance, testing activities, customer quality, and continuous improvement initiatives.

Key Responsibilities

Quality Leadership

• Develop, maintain, and continuously improve the Quality Management System.

• Define quality objectives, KPIs, and improvement plans aligned with business goals.

• Lead and develop the Quality team.

Product & Process Quality

• Ensure products and manufacturing processes meet defined quality, performance, and safety requirements.

• Drive root-cause analysis and corrective actions for quality issues.

• Promote a culture of continuous improvement throughout the organization.

Supplier Quality

• Lead supplier qualification, auditing, monitoring, and development activities.

• Work closely with Procurement and Engineering to ensure supplier capability and quality performance.

• Drive supplier improvement initiatives.

Testing & Compliance

• Oversee laboratory operations, testing activities, and equipment calibration.

• Ensure compliance with applicable product standards, certifications, and regulatory requirements.

• Act as the key contact for external certification bodies and authorities.

Customer Quality

• Lead customer complaint investigations and corrective action processes.

• Monitor quality performance and customer satisfaction indicators.

Education

Yêu cầu công việc

Education

• Bachelor's Degree in Engineering, Quality Management, Materials Engineering, or related field.

Experience

• Minimum 8 years of Quality Management experience within a manufacturing environment.

• Minimum 5 years in a leadership position.

• Strong experience in quality systems, supplier quality, product validation, testing, and compliance management.

Preferred Background

Experience in manufacturing environments involving:

• Technical consumer products.

• Certified products subject to performance and compliance testing.

• Advanced materials, polymers, composites, or engineered components.

• High-quality manufacturing processes with demanding safety and reliability requirements.

Skills

• Quality Management System, IATF, ISO 9001

• Supplier Quality Management.

• Root Cause Analysis & Corrective Actions.

• Product Testing & Validation.

• Audit Management.

• Leadership and Team Development.

• Strong analytical and problem-solving skills.

• Fluent English.

Key KPIs

• Customer Complaint Rate.

• Supplier Quality Performance.

• Internal Defect Rate.

• Audit Findings Closure.

• Product Compliance Status.

• Cost of Poor Quality (COPQ).

Benefits

• Working from Monday to Friday

• Full social insurance contribution.

• Bus provided from Ha Noi and Vinh Phuc.

• Attractive salary and bonus (13th month + KPI bonus)

• Factory location is approximately 1–1.5 hours from Hanoi or Vinh Yen (Vinh Phuc), depending on the shuttle bus pickup point.

Quyền lợi

• Thưởng: 13th monthly salary, Performance Bonus
• Chăm sóc sức khoẻ: Healthcare Plan and Insurance package
• Khác: Professional FDI working environment