Product Operation Assistant Manager

1. Support the Head of Product & Manage Product Department Operations (40%)

• Assist the Head of Product in planning and implementing the department’s operational goals and activities.
• Coordinate and monitor the execution of plans across teams within the Product Department, ensuring tasks are carried out on schedule and aligned with strategic objectives.
• Track KPIs, workload, and team performance; consolidate data, analyze results, and prepare periodic reports to support management and decision-making.
• Organize operational meetings, follow up on action items, and coordinate the resolution of issues arising during implementation.
• Proactively identify operational bottlenecks and propose improvement solutions to enhance the overall effectiveness of the Product Department.

2. Manage the Execution of Strategic Projects (40%)

• Collaborate with the Head of Product to develop implementation plans for Product Department projects, including objectives, timelines, milestones, responsibilities, and tracking mechanisms.
• Coordinate the execution of cross-functional and interdepartmental projects; work closely with internal teams and relevant stakeholders to ensure effective project delivery.
• Monitor project progress, manage risks, and address issues that arise during implementation; proactively propose solutions and drive stakeholders toward timely completion.
• Build and maintain project management dashboards; consolidate, update, and report project status to the Head of Product and Management Team.

3. Process Optimization & Organizational Capability Development (20%)

• Review, propose, and implement initiatives to improve working processes within the Product Department.
• Develop and update SOPs, workflows, and guidelines to standardize operations across teams.
• Support the implementation of internal training programs, knowledge management systems, and operational documentation.
• Research and recommend the application of AI, automation solutions, and management tools to improve operational efficiency.
• Contribute to building a working environment focused on performance, proactiveness, and organizational scalability.

Yêu cầu ứng viên

• Bachelor's degree in Business Administration, Economics, Project Management, E-commerce, or related fields.
• At least 2 years of experience in positions such as Project Coordinator, Project Manager, PMO, Product Operations, Operations Executive, or equivalent roles.
• English proficiency: IELTS 7.0 or TOEIC 850+.
• Experience managing or coordinating cross-functional projects.
• Proficient in Excel or Google Sheets, with strong data analysis and reporting skills.
• Strong systems thinking, with the ability to manage multiple tasks and solve problems effectively.
• Proficient in project management and collaboration tools such as ClickUp, Notion, and Lark.
• Strong communication, collaboration, and execution-driving skills.
• Proactive, responsible, detail-oriented, and able to work effectively in a fast-paced environment.
• Candidates with experience in E-commerce or Digital Business are preferred.

Quyền lợi được hưởng

• Salary range: VND 20,000,000 – 30,000,000 per month.
• Lunch allowance: VND 1,000,000 per month and free parking.
• Transportation allowance: VND 300,000 per month.
• Annual salary review (typically conducted in July).
• Annual business performance bonus and bonuses for public holidays and special occasions including New Year's Day, National Day, April 30 – May 1, and October 20 & March 8 (for female employees)
• Birthday gifts, Mid-Autumn Festival gifts, and Lunar New Year gifts.
• Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese labor laws.
• Full working equipment provided.
• Opportunity to be deeply involved in product development projects and deliver product value directly to users through e-commerce platforms serving 100% international customers across Europe, North America, and Australia.
• Young, dynamic, and supportive colleagues in a professional and collaborative working environment.
• Company activities such as overseas trips, birthday celebrations, and entertainment events are organized regularly.

Working Hours

• From 8:30 AM to 6:00 PM, Monday to Friday, and two Saturdays per month.
• Lunch break: 12:00 PM – 1:30 PM.
• Office Address: CT1B Building – VOV Me Tri Plaza, Dai Mo, Hanoi, Vietnam.